- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 1周前
- 工作模式
- 在办公室
- 合格
- Applicants who have prior administrative or operations experience, ideally in retail, and are fluent in English can apply. The role suits candidates who are comfortable in a store-based environment and interested in luxury retail operations.
- 恢复
- 需要申请
你的工作地点
职位描述
Role overview
This position supports the store through customer service coordination, back-office processing, internal controls, and day-to-day administrative tasks. The role also acts as a link between the sales team, service operations, and store support functions to keep customer requests moving smoothly.
Customer service operations
- Oversee the handling and follow-up of customer service cases.
- Manage customer interactions, including complaints and follow-up actions in the store systems.
- Ensure accurate tracking and completion of customer requests, special and personalised orders, reservations, wish lists, remote sales, and repair-related requests.
- Work closely with the sales team to make back-office follow-up for these services more efficient and easier to manage.
Service performance and improvement
- Take ownership of the business performance of all service-related activities.
- Track conversion levels and the average handling time for reservations and customer requests.
- Monitor turnaround times across each stage of the after-sales and repair process.
- When appropriate, guide sales teams to use customer request services only when needed so that available in-store products can be sold directly.
Internal control and procedures
- Provide till support when required.
- Help the stock team identify and correct negative stock positions or inventory mismatches.
- Maintain the store archive for relevant documents in line with local and group internal control requirements.
- Ensure procedures linked to internal control and health and safety are properly applied.
- Act as the store’s service-process key user for digital tools, including onboarding new team members, explaining new features or procedures, and resolving process-related issues.
Store team administration
- Support the preparation and management of staff rota planning to help optimise sales floor coverage.
- Coordinate with external agencies for temporary or outsourced staffing needs.
- Handle internal communication and help keep the store team informed.
- Oversee allocation of staff uniforms.
- Arrange office stationery, food and beverage supplies, and other store tools; coordinate with suppliers; and check deliveries and invoices.
- Track and follow up on general store expenses.
Maintenance and security
- Manage routine store maintenance and work with suppliers or head office teams to ensure issues are fixed promptly.
- Coordinate internal and external security agents.
Requirements and working conditions
- Interest and enthusiasm for retail and luxury environments.
- Prior experience in an administrative or operations role, ideally within retail.
- Strong organisational skills, attention to detail, reliability, and the ability to work independently and plan ahead.
- Customer-focused mindset with strong communication abilities.
- Comfortable using Excel and other IT tools.
- Good team player.
- Fluency in English, both spoken and written, is required.
- Based in a store environment.
- Five-day work week with three Saturdays or Sundays off each month.
- Working hours are 10:00 am to 7:30 pm.
About the company
The employer is a long-established French luxury house known for its craftsmanship, independence, and family ownership. It operates globally with a large workforce and a network of retail stores, while emphasising high standards, entrepreneurship, and the sharing of specialist know-how.