Sales Operations Manager

Role Overview

The Sales Operations Manager role at Mishkat Agritech Farm, based in Jeddah, Saudi Arabia, is pivotal to streamlining sales activities and enhancing operational efficiency. Reporting directly to the Sales Manager, this position requires a collaborative approach with various departments including Sales, Supply Chain, Finance, and Farm Operations to optimize sales workflows and drive insightful data analysis.

Key Responsibilities

• Enhance and oversee sales operations, workflows, and processes to maximize effectiveness and productivity.
• Handle route planning, daily delivery schedules, coordination of van drivers, product returns, and invoicing tasks.
• Manage orders, oversee promotional activities, maintain sales administration, and manage customer master data accurately.
• Collaborate with the sales team to develop forecasts, generate detailed reports, dashboards, and perform performance evaluations.
• Track sales key performance indicators (KPIs) and deliver actionable insights to guide decision-making.
• Work cross-functionally with Sales, Supply Chain, Farm Operations, and Finance teams to ensure product availability and timely order delivery.
• Assist in formulating and executing sales strategies, policies, and standard operating procedures.
• Maintain integrity of sales data within ERP systems, specifically Odoo, ensuring accuracy and compliance with processes.
• Identify and implement process enhancements and automation to improve operational efficiency.
• Lead and mentor the sales operations team, promoting a culture geared towards continuous improvement.

Necessary Qualifications and Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain Management, or related disciplines.
• At least 5 to 7 years of professional experience in sales operations, commercial operations, or sales support roles, including a minimum of 2 years in leadership.
• Preferable background in FMCG, agriculture, fresh produce, or food manufacturing industries.
• Proficiency in sales reporting, forecasting, order management, ERP systems (experience with Odoo advantageous), and sales analytics.
• Advanced skills in Microsoft Excel, with a strong capability in data analysis and reporting.
• Effective leadership, communication, problem-solving, and stakeholder management abilities.