Sales Executive

About the Role

We are seeking a proactive and results-focused Sales Executive to manage and convert inquiries received via the IndiaMART platform, driving sales growth in our HVAC and industrial equipment division. The ideal candidate will be adept at communication, negotiation, and customer relationship management.

Key Responsibilities

• Manage all inquiries coming through IndiaMART efficiently.
• Initiate contact with new leads promptly using phone, WhatsApp, and email channels.
• Qualify customer needs by understanding their technical specifications and project requirements.
• Identify sales opportunities and prepare accurate quotations tailored to customer demands.
• Clearly explain the features and benefits of Weather Controlling Solutions products such as AHUs, Chillers, Dehumidifiers, Ventilation Systems, Air Washers, Clean Room HVAC, and Industrial Cooling Systems.
• Maintain regular follow-up with customers to convert inquiries into firm orders.
• Negotiate commercial terms alongside the sales manager to finalize sales.
• Keep meticulous records of leads, quotations, follow-ups, and interactions using CRM tools or Excel spreadsheets.
• Collaborate with design, estimation, and project teams to develop technically sound and commercially viable offers.
• Meet monthly targets related to inquiry handling, quotation issuance, and sales achievements.
• Foster long-term customer relationships encouraging repeat business.
• Monitor competitors’ activities and provide market insights.
• Ensure prompt responses to IndiaMART inquiries, maintaining excellent customer satisfaction.

Required Qualifications and Skills

• Strong verbal and persuasive communication abilities.
• Experience in telecalling, inside sales, or B2B sales environments.
• Basic knowledge of industrial or HVAC products is advantageous.
• Competence in MS Excel, Microsoft Office suite, email communication, and CRM software usage.
• Excellent negotiation and customer management skills.
• Ability to work independently and meet sales objectives.

Preferred Educational Background and Experience

• Graduate or Diploma holder; Mechanical Engineering degree preferred.
• 1 to 3 years of experience in IndiaMART lead management, B2B sales, industrial equipment, or HVAC sales.

Performance Metrics

• Number of IndiaMART inquiries managed daily.
• Response time to new leads.
• Number of quotations submitted.
• Completion rate of customer follow-ups.
• Conversion rate from inquiry to confirmed orders.
• Monthly sales revenue targets achieved.
• Levels of customer satisfaction and repeat business generation.