Sales Associate III

About Coach

Established in 1941 in New York, Coach is a renowned global fashion brand driven by the creative direction of Stuart Vevers and embodies the inclusive, bold spirit of its origins. As part of the Tapestry group, a collection of brands dedicated to innovation and inclusivity, Coach aims to craft timeless, high-quality products that empower individuality.

Key Responsibilities

• Act as a dedicated ambassador for the Coach brand, complying with brand style and service standards.
• Develop strong client relationships through personalized styling and expert product advice.
• Increase sales via cross-selling, upselling, and customized product recommendations.
• Use mobile POS systems, client management tools, and social selling platforms, such as short-form videos, to capture customer information and promote repeat business.
• Create and implement individual sales strategies, achieving or surpassing personal and team sales targets.
• Identify and engage new customers while maintaining and nurturing existing relationships to ensure sales closures.
• Maintain high energy levels while multitasking on the sales floor and adapt sales methods according to business priorities.
• Complete daily store operations including cash handling, inventory management, merchandising, and maintaining service quality.
• Keep both sales and stock areas clean, orderly, and stocked; adhere to retail policies and security protocols.
• Efficiently handle various transactions, including purchases, returns, exchanges, and online order pickups.
• Support inventory procedures such as receiving shipments, stocking shelves, and managing merchandise movement.
• Provide assistance to colleagues across different functional areas as needed.
• Encourage a cooperative and trustworthy team atmosphere that boosts performance.
• Take part in brand initiatives, training sessions, and diversity and inclusion activities.
• Accept feedback constructively, adjusting behavior while maintaining professionalism and composure.

Required Qualifications

• Minimum of one year of sales experience, preferably in luxury retail, with an understanding of fashion trends and competitors.
• Familiarity with POS operations, basic computing skills (iPad, laptops, mobile POS), and communication devices such as walkie-talkies.
• Physical capability to regularly lift 25 pounds and occasionally up to 50 pounds, as well as to climb, bend, and kneel within the sales and stock areas.
• Proficient English language skills.
• Preferred experience includes luxury retail background, social media knowledge, live-stream shopping, video demonstrations, clienteling, and data acquisition abilities.
• Ability to maintain efficiency and composure in a fast-paced retail environment.

Work Schedule & Environment

The role requires flexibility to work varied shifts including evenings, weekends, public holidays, and high-traffic retail days, adjusting to the needs of the business.

Competencies Expected

• Courage: Willingness to provide direct, timely feedback and face challenges head-on.
• Creativity: Ability to generate original ideas and connect disparate concepts.
• Customer Focus: Strong dedication to internal and external customer needs and fostering trust.
• Dealing with Ambiguity: Comfortable managing change and uncertainty without complete information.
• Drive for Results: Demonstrates consistent performance and goal achievement.
• Interpersonal Savvy: Skilled in building relationships and managing conflict diplomatically.
• Learning on the Fly: Quick learner who adapts effectively to new challenges and changes.

Additional Information

Coach is committed to equal opportunity employment, basing hiring decisions on qualifications without discrimination on legally protected grounds. The compensation range for this role is $16.60 to $19.00 per hour, in compliance with all applicable wage laws. Benefits include medical, dental, vision insurance; a 401(k) plan; paid parental leave; commuter benefits; disability coverage; and tuition assistance.