Remittance Officer - Business Development, Transaction Banking Group

Role Overview and Responsibilities

The position involves spearheading sales and marketing initiatives, managing relationships, and overseeing operational aspects within the remittance business segment. The goal is to enhance business volume and maintain the bank's compliance and service excellence.

Sales and Marketing Responsibilities

• Identify and onboard new partners, tie-ups, and agents in line with the bank's accreditation criteria.
• Conduct regular profitability assessments of existing tie-ups to meet revenue and profit and loss targets.
• Promote and cross-sell banking products to current partners and agents where allowed by local regulations.
• Draft and execute targeted marketing strategies for assigned sectors.
• Drive growth in remittance business by implementing effective marketing and pricing tactics tailored to market trends.
• Collaborate closely with Marketing and Business Development departments to optimize marketing collateral usage and campaign execution.

Relationship Management Responsibilities

• Maintain regular engagement with remittance partners and agents, fostering strong professional relationships aligned with marketing plans.
• Periodically review partner performance in relation to business volume and reporting obligations.
• Represent the bank at events requiring official presence or during promotional activities with tie-ups.
• Provide support to partners and agents addressing inquiries, issues, or complaints by coordinating with relevant departments to ensure client satisfaction.
• Ensure all partners comply with relevant laws, regulatory policies, business practices, and reporting requirements.
• Collaborate with partners to implement new services and system improvements.

Reporting, Administrative, and Operational Duties

• Prepare and submit mandatory regulatory reports such as AMLA and BSP filings, alongside internal reports covering remittance volumes, revenue, and partner performance.
• Ensure adherence to local and host country regulations and internal bank policies during operations.
• Monitor timely settlement of remittances processed by partners and agents.
• Regularly document marketing activity outcomes via call reports.
• Oversee everyday operations of remittance tie-ups and coordinate transaction processing with the remittance operations unit.
• Test and evaluate new system features and enhancements.
• Demonstrate proficiency in operating remittance systems including installation and basic troubleshooting, as well as training partner staff.
• Submit required administrative documents promptly, such as timesheets, reimbursement claims, call details, and leave requests.
• Perform additional tasks as directed.

Qualifications and Skills

• Bachelor’s degree holder with at least one year of local remittance business experience, preferably combined with background in sales, marketing, or remittance processing.
• Effective business writing and communication capabilities.
• Strong decision-making and computer literacy skills.
• Highly analytical, well-organized, diligent, and able to manage pressure with limited supervision.
• Good interpersonal skills and integrity.