Relationship Associate

About ANZ

ANZ is dedicated to creating a world where individuals and communities flourish, united by the mission to enhance the financial wellbeing and sustainability of millions of customers.

Role Overview

The Relationship Associate supports Relationship Managers by simplifying banking for customers through financial analysis and providing tailored customer solutions. This fixed-term 12-month full-time role based in Palmerston North offers growth opportunities to learn credit and relationship management skills. Within a year, incumbents may gain authority over a small Credit Approved Delegation (CAD) and manage multiple accounts under senior management discretion. The position suits emerging professionals aiming to transition into Relationship Management.

Daily Responsibilities

• Analyze customer portfolios to understand their financial metrics, goals, challenges, and value propositions.
• Enhance ANZ’s profile by developing an understanding of customers' industries and their markets.
• Build effective relationships and collaborate across business units within ANZ.
• Partner with Relationship and Senior Managers as well as product teams to develop and implement customer solutions and resolve issues.
• Maintain compliance with banking standards and ensure operational excellence.
• Conduct financial analysis and interpret customer data to support accurate credit decisions.
• Stay fully informed of the bank’s credit policies to facilitate appropriate decision-making.

Qualifications and Skills

• Strong financial literacy with analytical and commercial business acumen.
• Ability to interpret financial trends and assess their implications.
• Experience in building strong customer relationships through service or customer experience roles.
• Understanding of security structuring in finance.
• Banking industry experience is a plus but not mandatory.
• Preferably holds a degree in accounting, finance, or equivalent qualification.

ANZ values a growth mindset; candidates who possess most of these skills are encouraged to apply.

Why Join ANZ?

Joining ANZ means becoming part of a diverse community focused on creating thriving communities. Employees benefit from flexible working arrangements, wellbeing services, and access to product discounts. ANZ fosters inclusivity with initiatives like the multi-year Te Ao Māori Strategy, aiming to increase Māori and Pasifika representation. Affinity networks support diverse workforce needs.

Inclusivity Statement

Applications are welcomed from all individuals. ANZ is committed to accommodating access requirements or disabilities throughout the recruitment process and role.

Additional Information

• Role Type: Fixed term for 12 months
• Location: Palmerston North, New Zealand
• Work Hours: Full-time, onsite
• Application Deadline: 30 July 2026, 11:59 PM NZ time