Project Management Officer

Role Overview

The Project Management Officer will be responsible for comprehensive resource planning, capacity management, and workforce forecasting across multiple program streams. This role demands active coordination of resource demand, backfilling, onboarding, offboarding, and staffing while ensuring strict compliance with governance procedures.

Key Responsibilities

• Manage all aspects of resource planning and capacity management for program workstreams.
• Coordinate resource demand submissions, staff backfills, onboarding, and offboarding processes.
• Ensure adherence to approved staffing and demand management governance processes.
• Collaborate with delivery leads to identify future workforce needs, resource risks, dependencies, and capacity challenges.
• Maintain workforce trackers, resource plans, staffing dashboards, demand pipelines, and project reporting documentation.
• Support financial evaluations, resource forecasting, and workforce reporting to aid decision-making.
• Prepare reports, metrics, presentations, and executive-level materials for leadership and governance meetings.
• Organize program meetings including leadership forums, team lead gatherings, governance reviews, and working groups.
• Oversee meeting governance activities such as agenda setting, action tracking, decision documentation, minute taking, and follow-ups.
• Track delivery progress across workstreams, monitor risks, issues, dependencies, and ensure action plans are executed on time.
• Work synergistically with delivery managers and workstream leads to facilitate timely completion of project deliverables.
• Serve as the main liaison between project teams, HR, recruitment, resource management, and delivery stakeholders regarding staffing requirements.
• Lead continuous improvement initiatives aimed at enhancing resource management processes, reporting, workforce visibility, and governance.

Preferred Skills and Experience

• Experience in PMO operations, workforce planning, resource management, program operations, or project coordination.
• Background supporting large-scale technology, healthcare, digital transformation, or similar programs.
• Strong communication and coordination capabilities across delivery teams and support departments.
• Competency in meeting governance, action item tracking, project reporting, and executive communications.
• Proficiency with Microsoft Excel and PowerPoint, including data analysis and report/presentation preparation.
• Expertise in resource planning, capacity management, demand tracking, workforce reporting, and governance monitoring.
• Familiarity with Power BI, SharePoint, Power Automate, or other collaborative reporting tools is a plus.