Product Manager - Voice AI

Role Overview

A rapidly expanding FinTech company located in Dubai is seeking an experienced Product Manager specializing in Voice AI to lead their product development efforts. This technical and AI-centric role acts as the nexus between Product, Engineering, AI divisions, and broader business units, directing the lifecycle of Voice AI products and AI agents that enhance customer communications and collections processes.

Key Responsibilities

• Develop and steer the product strategy, roadmap, and implementation plans for Voice AI technologies.
• Lead the creation and scaling of AI-driven voice agents from initial concept through production deployment and continuous performance enhancement.
• Collaborate closely with Engineering and AI teams on large language models, conversational AI, speech technologies, APIs, integrations, and telephony systems.
• Convert business and customer insights into precise product requirements, user stories, and technical documentation.
• Manage and prioritize the product backlog, harmonizing technical demands, customer expectations, and revenue potential.
• Establish and track essential Voice AI metrics including latency, accuracy, containment rate, call completion, user experience, and commercial outcomes.
• Encourage ongoing experimentation and improvements in conversation flows, agent effectiveness, and the overall voice interaction experience.
• Report directly to the Lead Product Manager.

Qualifications and Experience

• Minimum of 4 years in product management with at least 1.5 years focusing on Voice AI product lines.
• Extensive background in developing products involving Voice AI, Conversational AI, CPaaS, CCaaS, contact center technologies, or programmable communications.
• Strong comprehension of AI/ML, generative AI models, large language models, and AI agents.
• Technical fluency with APIs, integrations, telephony protocols such as SIP, speech-to-text and text-to-speech (STT/TTS) technologies, IVR systems, call routing, and real-time communications.
• Proven ability to take complex technical products from initial concept to market launch and scale operational deployment.
• Proficient in leveraging product metrics, experimentation methods, and data analytics to guide decisions.
• Excellent communication and stakeholder management skills with a product and commercial focus.

Additional Details

• Monthly salary range: 25,000 to 30,000 AED, tax-free.
• Work arrangement is hybrid but based in Dubai with onsite expectations.
• Relocation support includes two weeks’ hotel accommodation plus airfare to Dubai.
• Private medical insurance coverage provided for the individual.
• Employment visa sponsorship offered for the individual.