Porsche Pro

About Porsche Pro Role

At Porsche Long Beach, we value delivering outstanding experiences to our guests and continually strive for excellence. The Porsche Pro plays a crucial role in welcoming customers and ensuring a remarkable experience when they pick up their new or preowned Porsche vehicle. This position is ideal for someone passionate about cars and technology with a flair for sales and customer service, as it involves guiding Porsche owners on the full capabilities and features of their vehicles.

Key Responsibilities

• Provide an exceptional Porsche ownership journey by acting as the dealership’s product authority before, during, and after the sale process.
• Conduct tailored vehicle delivery sessions to inform customers about vehicle functionalities, performance, Porsche Connect services, driver assistance features, and personalization options.
• Establish and maintain meaningful long-term relationships with clients through proactive follow-ups and ongoing ownership support.
• Assist potential buyers during the sales process by showcasing vehicle features and technology, while supporting sales consultants as necessary.
• Stay up to date on Porsche product lines, model updates, connected technologies, accessories, and charging solutions through ongoing training and certification.
• Organize and manage delivery appointments, ensuring vehicles are fully prepared and customized prior to customer arrival.
• Participate in dealership events such as vehicle launches, driving experiences, owner clinics, and customer appreciation events to deepen customer engagement with the brand.
• Keep precise records of deliveries, client communications, and follow-ups, working closely with Sales, Service, and Parts teams to guarantee a seamless ownership experience.

Candidate Requirements

• A strong passion for Porsche, automotive performance, and luxury customer service excellence.
• Exceptional communication and presentation skills capable of simplifying complex technological concepts.
• A refined and professional demeanor combined with excellent interpersonal and relationship-building skills.
• A customer-centric approach with the ability to anticipate and exceed client expectations.
• Ability to learn about and convey advanced vehicle technologies, connected services, and digital applications.
• Highly organized with meticulous attention to detail for coordinating multiple deliveries and client interactions.
• Self-driven, adaptable, and committed to ongoing professional growth and learning.
• Preferred experience in luxury automotive, hospitality, retail, customer service, product training, or client relationship management.
• Must hold a valid driver’s license with a satisfactory driving history.

Compensation and Benefits

• Hourly wage of $24.00
• Health, dental, and vision insurance
• Paid sick leave and vacation time
• 401(k) plan with matching contributions
• Flexible spending account
• Professional development support
• Life and disability insurance
• Employee assistance program

Additional Information

Porsche Long Beach fosters an environment where talented individuals can thrive professionally and personally. The dealership embraces equal opportunity employment and values diversity.