Policy Operations Consultant

Job Summary

Are you driven by a fast-paced environment, enjoy problem-solving, and take pride in precision? If assisting customers, collaborating with colleagues, and improving processes excite you, this role offers daily variety and the chance to take ownership in delivering excellent results.

Key Responsibilities

• Handle various policy transactions including new business, renewals, endorsements, and cancellations.
• Accurately manage customer and policy changes through multiple channels like phone, email, and written correspondence.
• Work closely with customers and internal teams to clarify queries and resolve transactional issues.
• Exercise underwriting authority compliant with guidelines, regulatory standards, and business policies.
• Promote operational excellence via audits, quality checks, training sessions, and continuous improvement initiatives.
• Contribute positively to team culture while focusing on exceptional customer service outcomes.

Candidate Profile

• Experience in insurance operations, policy administration, or related administrative roles.
• Background in customer service or call center environments is preferred.
• Strong analytical skills with ability to handle complex customer inquiries confidently.
• Excellent organizational and time management capabilities.
• Proficient in Microsoft Office and various database applications.
• Outstanding communication and relationship management skills.
• High accuracy and commitment to quality deliverables.
• A proactive mindset eager for continuous learning and personal growth.

Benefits and Work Culture

• Competitive remuneration with eligibility for discretionary annual bonuses.
• Additional flexible leave up to 4 days annually beyond statutory leave.
• Free cover for life insurance, salary continuance, and trauma insurance.
• Discounts on Vero insurance products plus various retail outlets.
• $250 yearly allowance towards wellness-related activities.
• Continuous professional learning and development prospects.
• Inclusive, supportive team atmosphere valuing diversity and individuality.
• Flexible working arrangements promoting a balance between professional and personal life.

About the Employer

Suncorp New Zealand is part of the wider Suncorp Group, a trusted insurance provider in Australia and New Zealand. The group focuses on delivering streamlined, customer-centric outcomes and invests in its people’s growth and well-being. Diversity, inclusion, and internal career opportunities are core to the company’s culture, supporting individuals to thrive both personally and professionally.

Inclusive Hiring

Should you require any adjustments or assistance to ensure equitable participation in our recruitment process or workplace, confidential support is available via contact email provided.