Patient Coordinator / Front Desk Executive

About SculptDerma

SculptDerma is a distinguished Plastic Surgery and Aesthetic Clinic based in Pune, offering a broad range of services including Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology, and Wellness treatments.

Role Overview

We seek a confident and responsible Patient Coordinator to serve as the welcoming face of our clinic, managing the entire patient coordination process diligently and ensuring exceptional patient experiences from initial enquiry through consultation and follow-up.

Primary Responsibilities

• Warmly welcome and professionally coordinate patients at the clinic.
• Manage incoming phone calls and WhatsApp messages promptly.
• Understand patient needs to arrange suitable consultations.
• Keep patient records and appointment schedules accurately updated.
• Ensure a seamless experience for patients throughout their clinic interaction.
• Respond swiftly to leads from platforms such as Google, Meta, Instagram, and WhatsApp.
• Follow up persistently with prospective patients to encourage consultations.
• Maintain detailed daily records of leads and follow-ups.
• Convert enquiries effectively into scheduled consultations.
• Follow up with patients who have missed or not booked appointments to re-engage them.
• Manage appointment scheduling, confirmations, cancellations, and rescheduling, aligning with doctors’ availability.
• Confirm appointments one day prior to the visit ensuring preparedness.
• Collaborate with doctors and therapists for smooth clinic operations.
• Handle patient payments and basic billing processes responsibly.
• Maintain daily operational reports and keep the front desk organized.
• Ensure thorough handover procedures at the end of each day.

Who Should Apply

The ideal candidate will be reliable, punctual, and possess excellent communication skills across English, Hindi, and Marathi. They should be comfortable working with WhatsApp, Excel or Google Sheets, and other basic computer applications. The role requires multitasking capability, a sales-oriented yet non-aggressive approach, proactivity, and a strong sense of ownership.

Important Note

This is not simply a receptionist position. The role demands active engagement with each patient enquiry, aiming to convert interactions into concrete consultations and ensuring top-tier patient service.

Remuneration and Incentives

The position offers a monthly salary between ₹20,000 and ₹30,000 along with performance-based incentives for meeting targets linked to lead conversion, consultation bookings, treatment or surgery conversions, patient follow-ups, and overall clinic success, promising higher earning potential for strong performers.

Preferred Experience and Qualifications

Prior experience or qualification in medical or healthcare fields such as B.Sc Nursing, GNM, ANM, BAMS, BHMS, Medical Assistant, or similar is advantageous. Experience in aesthetic or dermatology clinics, plastic surgery clinics, hospitals, dental clinics, premium healthcare, hospitality, or sales roles will be beneficial. Fresh candidates with exceptional communication skills may also be considered.

Work Schedule and Location

This is a full-time role based in Kharadi, Pune. Working hours are from 10:00 AM to 8:00 PM with one weekly day off.