Outbound Customer Support Executive

Company Overview

JIITAK is an expanding software studio focused on creating digital products that are both meaningful and environmentally conscious. The team includes architects, designers, managers, coordinators, and developers who build tailored software solutions aligned with client goals while keeping sustainability in mind at every stage, from planning and design to development.

About SalesOne

SalesOne is an AI-driven outbound sales platform that blends automation with seasoned sales expertise to help businesses secure qualified meetings, create reliable pipelines, and drive revenue growth. The company serves B2B clients across various international markets using a combination of intelligent prospecting tools and human engagement.

Role Summary

This position is for an Outbound Customer Support Executive who will help deliver effective outbound sales campaigns for clients. The role acts as a direct extension of client sales teams by handling prospect outreach, identifying qualified opportunities, engaging decision-makers, and contributing to meeting generation. You will coordinate with clients, prospects, and internal account teams to support steady pipeline growth while working with CRM systems, modern sales tools, and AI-based outreach platforms.

Key Responsibilities

• Run outbound sales campaigns using email, LinkedIn, cold calling, and similar outreach channels.
• Present client brands in a professional manner during every prospect interaction.
• Investigate target accounts and pinpoint the relevant decision-makers.
• Assess leads and arrange meetings on behalf of clients.
• Help shape outbound engagement plans and outreach strategies.
• Handle prospect communication and follow-up tasks consistently.
• Keep CRM entries accurate and maintain clear activity tracking.
• Work with Account Managers to improve pipeline visibility and meeting outcomes.
• Use AI-powered sales software and automation tools to improve outreach results.
• Provide support to international clients operating across different regions and time zones.

Requirements

• At least 2 years of experience in Sales Development, Business Development, Inside Sales, or outbound prospecting.
• Excellent spoken and written communication abilities.
• Prior exposure to global clients or international prospects is an added advantage.
• Working knowledge of CRM systems such as HubSpot, Salesforce, Zoho CRM, Pipedrive, or equivalent tools.
• Comfort using modern sales engagement and prospecting platforms.
• Strong rapport-building skills with the ability to qualify opportunities and move conversations ahead.
• Self-driven, organized, and focused on targets.
• Ability to thrive in a fast-moving SaaS and sales-tech setting.

Preferred Skills

• Background in B2B SaaS sales.
• Experience in people leadership or team leadership.
• Exposure to clients in the US or UK market.
• Proficiency in cold calling and email outreach.
• Understanding of pipeline management.
• Hands-on experience with AI-enabled sales platforms.
• Knowledge of outbound sales metrics and reporting.

Success Metrics

• Number of qualified meetings generated.
• Contribution to the sales pipeline.
• Effectiveness of outreach efforts.
• Quality of lead qualification.
• Client satisfaction levels.

Interview Preparation

Applicants should review SalesOne’s services, target audience, and business model before the interview. A basic understanding of outbound sales, lead generation, prospecting, and the company’s value proposition will help during the selection process.

What We Offer

• Opportunity to work with a growing SaaS product.
• Scope for career development and continuous learning.
• Exposure to B2B sales and business development work.
• Collaborative workplace with a performance-focused culture.
• A dedicated Apple MacBook powered by Apple silicon will be provided during employment.
• A 5-day workweek schedule.