Operations Manager - MOE

Overview

Located in the Fashion & Watches & Fine Jewelry Boutique at the Mall of the Emirates, the Operations Manager oversees all support and back-office functions including inventory control, maintenance, aftersales, cash management, administration, and security operations. This leadership role demands a blend of strong team management, fashion enthusiasm, analytical capability, and collaboration to drive boutique success aligned with the commercial strategy and brand image.

Key Responsibilities

• Lead and coordinate the Stock, Aftersales, Cash, and Administration teams ensuring full understanding and alignment with the brand's strategy.
• Foster a collaborative and motivated working environment through team engagement, performance reviews, and development planning.
• Act as a proactive problem solver to optimize organizational processes alongside team members.
• Partner with boutique management to synchronize retail teams with CHANEL’s strategic direction.
• Collaborate closely with the Boutique Director as a strategic partner in business oversight.
• Regularly analyze boutique sales and key performance indicators (KPIs), highlighting progress and recommending action plans.
• Support management in detailed KPI analysis across business activities to inform category action plans and buying decisions.
• Oversee inventory management processes including annual and periodic inventories in partnership with the Stock Manager.
• Drive aftersales operations to enhance client satisfaction adhering to CHANEL standards alongside the Aftersales Manager.
• Manage staff scheduling in compliance with legal and internal policies, and supervise all permissions related to Police and Mall regulations.
• Ensure adherence to cash handling procedures with oversight from the Cashier Manager.
• Implement and monitor security measures protecting personnel, merchandise, and the boutique premises.
• Maintain boutique purchasing within budgetary constraints.
• Represent the brand's values externally and internally, uphold boutique procedures, and embody the CHANEL image in all decisions.

Qualifications & Skills

• Demonstrated leadership and strong managerial capabilities.
• Attention to detail with a commitment to precision and high standards.
• Adaptability to dynamic environments coupled with excellent interpersonal communication skills.
• Passion for project leadership and effective team management.
• Highly organized, methodical, and dependable.
• Capability to view change as opportunity and maintain objectivity during uncertainty.
• Innovative thinker with strong analytical and results-driven approach.
• Interest in fashion and an appreciation for luxury products.
• Proficiency in Microsoft Excel and various digital tools.

Additional Information

This full-time position reports directly to the Boutique Director and operates within the luxury retail sector. The role involves collaboration with multiple internal teams and external partners including security personnel, suppliers, vendors, and mall management entities.

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