Operations Executive

About the Role and Company

CitizenShip & Co., a distinguished advisory firm specializing in Citizenship by Investment (CBI), Residency by Investment (RBI), and Corporate Services, leverages AI-driven operations and modern technology to offer an exceptional client experience. We are seeking a detail-oriented, proactive, and driven Operations Executive to be a core support in our operational activities based in Barsha Heights (TECOM), Dubai.

Key Responsibilities

• Acquire and sustain in-depth knowledge of all investment migration programmes offered, including Türkiye, Antigua & Barbuda, Dominica, Grenada, St Kitts & Nevis, and Saint Lucia.
• Stay updated on government notices, policy modifications, application timelines, eligibility, fees, investment alternatives, and programme alterations.
• Conduct ongoing research on new global immigration opportunities and developments in investment migration.
• Develop and regularly update internal guidelines, SOPs, knowledge bases, and other operational documents.
• Support consultants by preparing accurate client files and verifying documentation before submission to ensure compliance and accuracy.
• Manage client communications professionally via phone, email, WhatsApp, and other channels, including scheduling consultations and following up on documentation.
• Maintain CRM database (Zoho CRM) by recording inquiries, tracking client interactions and sales pipeline stages, and generating reports to ensure no lead is missed.
• Oversee office operations such as coordination of meetings, managing calendars, office supplies, vendor relations, and maintaining organized filing systems (physical and digital).
• Employ automation and recommend technical solutions to improve workflows and operational efficiencies.
• Assist with HR functions including recruitment coordination, onboarding, visa and Emirates ID processing, recordkeeping, attendance, and payroll support.
• Manage finance-related tasks including invoicing, payroll assistance, business payments processing via Wio Business, expense record maintenance, bookkeeping with Zoho Books, and daily financial administration.
• Utilize Microsoft 365 tools daily and integrate AI platforms such as ChatGPT and Microsoft Copilot to enhance productivity and automate repetitive tasks.

Candidate Profile & Requirements

• Minimum of two years’ experience in operations, administration, immigration consultancy, HR, finance support, or corporate services.
• Fluency in written and spoken English with excellent communication and customer service skills.
• Professional communication etiquette across multiple channels (phone, email, WhatsApp).
• Strong organizational skills with ability to multitask, maintain accuracy, and handle confidential information responsibly.
• Self-motivated with ability to prioritize tasks, work independently, and take initiative in a fast-paced environment.
• Familiarity or experience with Microsoft 365, Zoho CRM, Zoho Books, Wio Business Banking, Adobe Acrobat, ChatGPT, Microsoft Copilot, and document management systems is highly advantageous.
• Industry experience in Citizenship by Investment, Residency by Investment, immigration consultancy, corporate services, legal, or financial services is preferred.

Working Hours and Additional Details

The workweek runs Monday through Saturday, from 10:00 AM to 7:00 PM. Immediate joining is favored. Only shortlisted candidates will be contacted.

Compensation and Benefits

• Monthly salary between AED 4,000 and 6,000 depending on experience and skills.
• Opportunities for long-term career advancement.
• Direct guidance and mentorship from senior leadership.
• Exposure to international investment migration programmes and continuous professional development.
• Participation in shaping the growth of an expanding international consultancy.