Onboarding Specialist

About CarCutter

CarCutter is revolutionizing automotive sales using AI-powered image technology designed to help dealerships and marketplaces sell vehicles faster. By integrating advanced AI models throughout the vehicle photography workflow, the company enhances visual content at scale, improving engagement and conversion rates. Their innovative SaaS platform is trusted by top industry players.

Role Overview

The Onboarding Specialist serves as the primary contact for new customers from contract signing through to complete implementation. This role encompasses full ownership of the onboarding experience, ensuring dealerships, dealer groups, and marketplaces launch efficiently and confidently on CarCutter's platform. The position plays a critical role in accelerating value realization, fostering early product adoption, and securing sustained customer loyalty.

Core Responsibilities

• Manage the complete onboarding lifecycle, from initial kickoff meetings to final checks, guaranteeing projects meet deadlines and deliver exceptional customer experiences.
• Conduct structured kickoff and discovery sessions to assess clients' technical setups, workflows, and objectives while setting clear onboarding expectations.
• Coordinate between customers and internal teams — including Implementation, Integration, and Graphics — to facilitate token setups, website integrations, and tailored graphic deliveries.
• Provide training and enablement for end users and administrators on CarCutter’s platform features such as the mobile app, CarCutter Hub, and integrations, driving swift adoption.
• Keep precise, up-to-date onboarding records in HubSpot, proactively identifying potential delays or inactive accounts.
• Lead resolution efforts for onboarding challenges by liaising with technical teams to address integration or configuration complications swiftly.
• Oversee the smooth transition of customers to the Customer Success Management team post-onboarding, ensuring knowledge transfer about setups, preferences, and outstanding issues.
• Continuously improve the onboarding process by identifying bottlenecks and partnering with the Customer Experience and Operations teams to enhance procedures, timelines, and tools.
• Maintain proactive communications with clients, ensuring transparency, and act as the primary advocate defending onboarding costs.

Qualifications

• Minimum of 2 years’ experience in customer-facing onboarding, implementation, or technical account management roles within SaaS companies preferred.
• Knowledge of the automotive industry or dealership operations considered a strong advantage.
• Technical proficiency with SaaS integrations, APIs, and web-based software; able to articulate complex technical concepts to non-technical audiences.
• Demonstrated project management skills managing multiple onboarding initiatives, prioritizing tasks, and meeting deadlines consistently.
• Strong communication capabilities, both written and verbal, to establish trust with stakeholders ranging from technical teams to business leaders at dealerships.
• Experience with CRM systems such as HubSpot and customer success tools like Arrows.
• Self-motivated with the ability to work independently in a dynamic, remote setting while coordinating across multiple time zones.

Compensation and Benefits

• Competitive salary with a performance-based compensation structure up to $78,000 OTE.
• Opportunity to lead and expand the US onboarding practice from inception.
• Work with a fast-moving, international, collaborative team that values your contributions.

Interview Process

• Initial call with Talent Acquisition.
• Discussion with Head of Customer Success.
• Meeting the Partnership Manager.
• Completion of a case study assignment.
• Final interview with the Chief Revenue Officer.
• Reference verification.

Additional Information

Location is fully remote within the United States.