Office Administrator

Location and Setup

This role is based at Avoca's New York City headquarters located at 55 5th Ave #1701, New York, NY 10003. The position requires working on-site to support the office environment and team members physically present.

Company Overview

Avoca is a rapidly growing Series B startup revolutionizing customer interactions for home service firms using AI-powered conversational agents. With over $125M raised and a $1B valuation, Avoca supports the biggest brands in a trillion-dollar market by handling inbound calls from booking to lead qualification and revenue growth at unmatched speeds and consistency. The company has expanded to 130+ employees across New York and Santa Barbara in under two years.

Role Purpose

The Office Administrator plays an essential role in ensuring smooth daily office operations, managing supplies, coordinating meetings and guest visits, supporting an upcoming office relocation, and assisting with company events. This position supports the Office Manager and helps maintain an efficient and employee-friendly environment that can scale as Avoca grows.

Key Responsibilities

• Assist in maintaining daily office functions including supplies, mail, meeting room arrangements, and guest coordination
• Act as a dependable contact for employees' daily office inquiries and escalate issues appropriately
• Support and coordinate tasks related to the office move such as packing, inventory, communication, and on-site assistance
• Organize deliveries, repairs, and vendor appointments to ensure seamless office operations
• Prepare and dismantle company events, off-site meetings, and all-hands gatherings
• Monitor and reorder office and pantry supplies proactively
• Identify and promptly report facility maintenance needs and follow through until resolved
• Manage miscellaneous projects to improve office functionality in line with company growth

Candidate Requirements

• Minimum of two years’ experience in office administration, coordination, or operational support roles
• Previous involvement in office relocations is highly advantageous
• Strong organizational skills with multitasking abilities without oversight lapses
• Hands-on approach comfortable with physical tasks beyond desk work, especially during the move
• Excellent interpersonal communication skills fostering openness and approachability among staff
• Proactive attitude to anticipate needs such as supply shortages or maintenance issues
• Competent in commonplace office software like calendar applications, email clients, and spreadsheet tools

Candidate Characteristics

• Commitment to ensuring office operations run smoothly even without direct supervision
• Calm and organized demeanor in managing hectic situations such as events or unexpected issues
• Team-oriented willingness to support wherever necessary without territorial mindset
• Clear and warm communication style across different office scenarios
• Energy derived from being physically present to support colleagues on-site

Benefits and Compensation

• Comprehensive medical, dental, and vision insurance coverage
• Company-sponsored 401(k) plan via Vestwell
• Flexible paid time off in addition to federal holidays observed in the U.S.
• Company-wide off-site events to foster team bonding
• Provision of daily meals at the office through Parkday and dinner for late workdays
• Commuter benefits and access to rideshare options for late-night travel
• Availability of standing desks and other workplace accommodations upon request
• Fully furnished workspace with all required software and tools supplied

The anticipated salary range for this position is $80,000 to $100,000 annually, with final pay dependent on candidate experience, skills, and qualifications. The total compensation package may include bonuses, equity participation, and a suite of other benefits. Further details will be communicated during the hiring process.

Equal Opportunity Employment

Avoca is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disabilities.