National Service Manager

About Transasia Bio-Medicals Ltd

Transasia Bio-Medicals Ltd stands as India's premier In Vitro Diagnostics company, offering a comprehensive portfolio of products and solutions encompassing Biochemistry, Hematology, Coagulation, ESR, Immunology, Urinalysis, Critical Care, Electrophoresis, Molecular Diagnostics, Diabetes Management, and Microbiology. Founded in 1979 and headquartered in Mumbai, Transasia operates under the global umbrella of Erba Diagnostics Mannheim GmbH Group, with a presence across the USA, UK, Europe, Turkey, Russia, and beyond through multiple acquisitions. With an impressive installation base exceeding 50,000 equipment units across India, Transasia's commitment to healthcare excellence has been recognized with numerous awards including the Global Growth Company Award, 'Maker in India' accolades, and the pioneering 'Make in India Concept' distinction.

Role Overview and Key Responsibilities

• Oversee and lead regional and national service functions including installations, preventive maintenance, breakdown repairs, and Annual Maintenance Contracts (AMC).
• Manage, guide, and develop a substantial team comprising Service Engineers, Team Leaders, and Supervisors fostering achievement of operational targets and business objectives.
• Design and continually refine service workflows, standard operating procedures, and process systems aimed at boosting productivity and service excellence.
• Develop and enhance service management platforms such as Customer Relationship Management (CRM) tools, field service applications, and performance tracking dashboards.
• Track and analyze service key performance indicators including turnaround time, first-time fix rate, customer satisfaction scores, adherence to service level agreements, engineer efficiency, and revenue generation from services.
• Strategize manpower allocation, optimize service routes, and maximize workforce utilization across diverse territories.
• Ensure effective spare parts availability, manage inventory efficiently, and liaise with supply chain teams to support service operations.
• Conduct routine assessments, technical skill enhancement programs, and capability building for field service personnel.
• Lead digital transformation initiatives focusing on automation of service workflows and fostering data-driven operational decisions.
• Collaborate cross-functionally with Sales, Operations, Product Management, and Quality assurance teams to elevate customer experience and enhance product reliability.
• Address customer escalations swiftly, resolve complex service challenges, and guarantee timely issue resolution and closure.
• Generate management information system reports, scrutinize service trends, pinpoint root causes of issues, and implement corrective and preventive strategies.
• Administer service budgets prudently, control operational expenses, and drive improvements in service profitability.
• Maintain strict compliance with company policies, safety regulations, and applicable legal requirements.

Additional Information

Mandatory Experience: Candidates must have prior relevant experience with Eureka Forbes in a similar capacity to be considered for this role.

Who Can Apply

Applicants holding any graduate degree are eligible to apply.