Multi-Property Assistant EBC Manager

Position Overview

Join Marriott International as a Multi-Property Assistant EBC Manager based in Doha, Qatar. This non-management role focuses on supporting sales and marketing efforts by managing guest interactions, administering reservations, and promoting brand loyalty through excellent guest service.

Key Duties and Responsibilities

• Coordinate with departments such as Sales, Data Administration, and Accounting to resolve guest inquiries and issues.
• Apply sales strategies that enhance revenue and sustain guest loyalty, including up-selling opportunities.
• Authorize and distribute complimentary items to guests, including rewards points and gift certificates, as tokens of appreciation.
• Promote brand recognition internally and externally.
• Handle redemption of Marriott Rewards points and manage reservation requests, modifications, and cancellations via phone, fax, or mail.
• Input Marriott Rewards information accurately into the designated software during guest reservation processing.
• Perform general administrative tasks supporting Sales & Marketing, including filing, emailing, typing, and faxing.
• Assist in employee training and motivation, exemplifying role-model behavior.
• Adhere strictly to company policies regarding personal appearance, confidentiality, and asset protection.
• Provide courteous and professional guest interactions by anticipating needs and delivering genuine appreciation.
• Communicate professionally both verbally and in writing, including telephone etiquette.
• Foster positive teamwork relationships and actively listen to colleagues’ concerns.
• Monitor adherence to quality standards among team members.
• Visually verify information across multiple formats and physically handle items up to 10 pounds as required.
• Fulfill additional reasonable duties as assigned by supervisors.

Candidate Profile and Requirements

• Minimum educational qualification: High school diploma or GED equivalent.
• Prior work experience: At least two years in a related field.
• Supervisory experience: Not required.
• Licenses or certifications: None required.

Additional Information

This role is situated at Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar. It is a full-time, on-site position. Marriott International maintains a strong commitment to equal opportunity employment, valuing diversity and inclusion while respecting confidentiality. Employees are welcomed into a culture that fosters professional growth, camaraderie, and well-being, aligned with the renowned hospitality standards of Marriott and its luxury JW Marriott brand, emphasizing employee satisfaction and guest service excellence.