Manager, Strategy and Operations

About Brightwheel

Brightwheel works to improve early childhood education, helping families and educators through a platform that serves a large and still under-digitized market. The company is a leading and rapidly expanding solution in early education, used daily by millions of families and educators. It is also a three-time Cloud 100 company, supported by investors such as Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Team Environment

The organization is highly customer-oriented, collaborative, and guided by its leadership principles. It operates as a distributed team with remote employees across every U.S. time zone, along with select offices in the U.S. and internationally.

Role Summary

This role is for an AI-native operator and people leader who can set direction and turn that strategy into execution. The position involves working across multiple products and partnering closely with Sales, PDE, Finance, and other operations teams, while managing the complexity of selling several products to the same customer base.

The successful candidate will build automated workflows that operate independently, lead analytics and intelligence work in a fast-moving SaaS setting, and convert complex data into clear business decisions. This person should be comfortable using dashboards, CRM reporting, call transcript analysis, and executive-ready presentations to inform action.

The role also requires someone who brings recommendations rather than just analysis, can shape and operationalize strategy, and is effective at building repeatable systems, documentation, and infrastructure that scale. In addition, this manager must be a people developer who has led at least two direct reports and can help their team grow into independent operators.

What You Will Do

• Own Brightwheel’s Expansion Sales Operations function, which supports emerging product lines such as curriculum, professional development, and financial products, while leading a team of two initially.
• Work with Expansion business leaders, Sales leadership, PDE, and Finance to set priorities, align on direction, and turn analytical findings into operational choices.
• Help shape go-to-market strategy for the Expansion business by deciding what to build, what order to build it in, and what resources are needed.
• Create and roll out scalable processes and playbooks for the full Expansion sales journey, including lead routing, lead scoring, rep workflows, handoffs, and post-sale coordination.
• Develop lead scoring and value-based routing models using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.
• Build AI-powered analysis workflows such as closed-loss analysis, Gong transcript classification, distribution quality checks, and account segmentation that can run with little to no manual effort.
• Own the Expansion funnel analytics rhythm, including connect-rate review, close-rate analysis, ICP development, and rep performance benchmarking.
• Present findings and recommendations in weekly and monthly business reviews and executive meetings, representing the Expansion Revenue Operations function with clarity and confidence.

Experience And Qualifications

The company is seeking someone with 5–7 years of experience in SaaS Ops, RevOps, GTM Ops, or a similar function, including at least 2 years of direct people management for 2 or more team members. Candidates should be strong analytically, comfortable working with data warehouses such as Redshift or Snowflake, and experienced with Sigma, Salesforce, and similar tools.

Applicants should demonstrate real AI fluency through end-to-end automations that work independently, not just AI-assisted manual tasks. They should also have a history of building strong individual contributors, documenting knowledge, and coaching teams to operate autonomously.

Strong program management skills are needed, including the ability to scope cross-functional projects, manage timelines, resolve blockers, and deliver without relying on a dedicated PM. Executive communication is also important: the ideal person brings a recommendation, supports it clearly, and adapts based on feedback without losing direction.

Compensation

The salary range for this position is $98,000 to $150,000 per year.

Equal Opportunity Statement

Brightwheel is committed to an inclusive and diverse workplace and considers all qualified applicants without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicant Safety Notice

Be cautious of recruiting scams that impersonate Brightwheel. Legitimate communication will come only from @mybrightwheel.com email addresses, and the company will never request payment or sensitive personal information during hiring. If you suspect fraud, contact security@mybrightwheel.com.