Manager (NS Alumni Relations)

About the role

This position sits at the centre of National Service (NS) Alumni engagement work. You will help plan, coordinate and run outreach efforts, while also keeping the related operational processes organised and effective.

Key responsibilities

• Serve as the main contact for NS Alumni engagement activities across the Divisions/Formations assigned to you, and take charge of planning as well as delivery of those initiatives.
• Grow and maintain the engagement approach in the allocated Divisions/Formations so that outreach remains steady, consistent and impactful.
• Build and manage working relationships with NS Alumni and relevant internal teams, including other departmental branches, to carry out proposed ideas and handle questions or problems that arise.
• Put in place a reliable feedback system to measure how well initiatives are performing, understand their visibility, and spot opportunities to improve.
• Assist sub-units with administrative work connected to NS Alumni engagement, including matters involving finance and logistics.

Challenges in the role

• Keeping up with changing interests, expectations and life-stage needs of NS Alumni.
• Engaging an audience spanning different age groups while balancing the priorities of multiple internal stakeholders.

Requirements

• A background in Human Resource Management, Business Administration, Communications, or a closely related discipline.
• About 2 years or more of relevant experience in stakeholder coordination, engagement, or a similar area is preferred.
• Strong analytical ability to evaluate whether initiatives are working effectively.
• Good written and verbal communication skills, along with strong interpersonal ability.
• Comfortable working on your own in a small-team environment.

Additional information

Appointment terms and salary will depend on the selected candidate’s experience. Only applicants who are shortlisted will be contacted.