Luxury Brand Evaluator

Role overview

This is a freelance opportunity for someone who enjoys premium brands and wants to help improve the customer experience for luxury businesses in areas such as fashion, beauty, jewellery, and automobiles. In this role, you will carry out discreet evaluations and share detailed feedback that supports service and experience improvements.

What the role involves

As a luxury brand evaluator, you will assess customer interactions in a subtle, professional manner and report on what you observe. Your assignments may include visiting stores, making online purchases, or returning items, depending on the mission brief.

• Each in-store visit usually takes around 20 minutes, so you can complete several assignments with ease.
• You may receive multiple missions each month and work with well-known luxury brands across the world.
• You can select assignments that match your preferences and profile.
• You may evaluate stores in person or complete missions online from home.
• You will pay close attention to the atmosphere, service standards, and overall experience.
• You will submit clear and honest feedback through questionnaires on the platform.

About the company

CXG works with premium brands and a global network of more than 80,000 evaluators across 70 countries. With 12 offices worldwide and nearly 20 years of experience in CX retail, the company focuses on improving customer experience for luxury brands. The mobile platform, CXG Live, is used to manage missions, certifications, and feedback.

Perks and compensation

• Opportunities to work with iconic brands across several industries.
• Assignments that can be chosen based on your interests.
• Payment for your time and input, with possible reimbursement for purchases where applicable.
• A simple platform for handling missions and submitting feedback.
• Fees for non-purchase evaluations are based on the complexity of the mission.
• For purchase-based evaluations, approved item costs are reimbursed as specified in the mission brief.
• The work offers flexibility.

What we are looking for

• Interest in customer experience and writing.
• Comfort with engaging people.
• Strong organisation and punctuality.
• Solid knowledge of the fashion, beauty, jewellery, watch, or automobile sector.
• Good English communication skills, written and spoken, and/or proficiency in the local language.

Additional information

This role is designed for flexible, on-the-go participation using the CXG Live mobile platform. Assignment frequency and compensation depend on the specific mission brief. No purchase-based or non-purchase mission amounts were stated in the source.