Lounge Attendant - Front of House

Overview

This role involves delivering outstanding customer service at all lounge reception points by promoting lounge benefits and ensuring customers receive accurate information. You will work closely with colleagues and team leaders to maintain a positive and proactive service atmosphere.

Key Responsibilities

• Follow daily lounge operations according to established Standard Operating Procedures ensuring a 5-star service experience.
• Maintain high standards of visual presentation and cleanliness within assigned lounge areas through regular inspections.
• Stay knowledgeable about lounge services and Qatar Airways offerings including frequent flyer program details and access policies, addressing customer inquiries thoroughly.
• Collaborate and coordinate with external partners such as Ministry of Interior, ground services, other airlines, concierge services, hotels, and corporate clients.
• Promote teamwork among staff members and ensure all operational equipment like flight information displays and scanners are functional.
• Manage inventory for lounge supplies including stationery and equipment and stay updated on relevant lounge policies.
• Handle operational paperwork such as upgrade requests and lost & found items and report incidents promptly to supervisors or duty managers.
• Encourage lounge visitors to participate in customer satisfaction surveys.
• Assist customers in utilizing lounge amenities like showers, quiet areas, lockers, and dining zones.
• Respond to queries relating to frequent flyer programs, flight details, boarding times, and terminal facilities.
• Monitor boarding schedules and ensure timely guest departures to gates.
• Work closely with Food & Beverage and Housekeeping teams to maintain lounge cleanliness and respond swiftly to guest requests for amenities like blankets, pillows, and slippers.

Qualifications and Experience

• High school diploma with at least one year of relevant job experience.
• Experience working in a premium hospitality or service environment.
• Hospitality management trade certificate is an advantage.
• Strong customer service orientation and sensitivity to multicultural operational environments.
• Fluency in English (written and spoken) and preferably Arabic.
• Ability to project confidence through body language and professional presentation.
• Strong interpersonal skills, able to motivate and support a team-oriented work environment.
• Demonstrated flexibility to address diverse operational and guest needs.

About the Company

Qatar Airways started with a modest fleet and has expanded across multiple industries worldwide. We embrace growth and innovation, encouraging employees to deliver exceptional customer experiences and contribute to a global success story. Join us to develop your talents in a dynamic international community where your potential is limitless.

Additional Information

To maintain high service standards, you will engage frequently with numerous internal and external stakeholders while supporting daily operations with a collaborative approach. The position is based onsite in Doha metropolitan area and requires a positive, can-do spirit and dedication to service excellence.