Logistics Coordinator

Role Overview

This opportunity is presented on behalf of a partner company looking to hire a Logistics Coordinator located in the United States. The position plays an essential role in managing logistics operations that support critical sectors such as healthcare, technology, aerospace, and telecommunications.

As a Logistics Coordinator, you will handle time-sensitive shipments, ensuring outstanding service quality and precision in operational tasks. This fast-paced role requires strong attention to detail, excellent communication skills, and effective problem-solving capabilities.

Key Responsibilities

• Address customer inquiries promptly and professionally via phone, email, and other channels.
• Manage and track critical shipments through specialized logistics management systems.
• Coordinate logistics tasks related to specialized industries including medical, aerospace, telecommunications, and high-tech sectors.
• Maintain clear communication with customers, logistics agents, and internal teams to provide updates and resolve shipping issues.
• Verify and maintain accurate shipment data in operational systems.
• Achieve team performance goals and uphold service standards.
• Stay informed about required processes, procedures, and training resources.
• Support evolving operational priorities within a dynamic business context.
• Deliver exceptional customer service while efficiently handling multiple responsibilities.

Candidate Requirements

• At least one year of experience in customer service, preferably within call centers.
• Completion of high school diploma or GED.
• Minimum age of 18 years.
• Strong verbal and written communication skills focused on customer satisfaction.
• Proven organizational and multitasking abilities.
• Effective time management skills and capacity to work under pressure.
• Proficiency in Microsoft Office applications such as Word, Excel, Outlook, and data entry tools.
• Typing speed of 30+ words per minute.
• Familiarity with geography and time zones in the U.S. and internationally is preferred.
• Flexibility to work extra hours as required.
• Authorization to work in the United States.

Benefits and Work Conditions

• Initially, a temporary remote work setup with plans to transition to an onsite office environment.
• Contribution to vital logistics operations within healthcare and other specialized sectors.
• Comprehensive training program provided during onboarding lasting about 3-4 weeks with a schedule from Monday to Friday, 8:00 AM to 5:00 PM EST.
• Stable full-time employment with a consistent schedule: Tuesday through Saturday, 6:00 AM to 4:30 PM EST.
• Dynamic and cooperative work environment promoting professional growth in logistics and customer service.

Additional Information

The hiring process uses an AI-enhanced matching system to objectively shortlist candidates based on qualifications. Final hiring decisions and communication of next steps are managed by the partner company's internal team. Data privacy is respected in accordance with applicable laws, and artificial intelligence tools may support parts of the recruitment process without replacing human decision-making.