Key Holder

Job Overview

At Lammle's Western Wear, when you enter our store, you'll find a place that resonates with your passion for the western lifestyle. You naturally build rapport with customers, addressing their needs while being motivated by sales targets, personal efficiency, and delivering outstanding customer service. Your role involves leading and nurturing your team proactively. You thrive multitasking cheerfully and collaborate within a group to guarantee that every customer and colleague enjoys the unique "Lammle's Experience."

Key Responsibilities

• Embody and live by the company mission statement as a core guiding principle.
• Assist with managing all daily store operations aligning with Lammle's culture, performance standards, and beliefs to ensure the signature customer experience.
• Act as a coach, motivator, and leader to store personnel while liaising with the Customer Service Centre.

Human Resources Duties

• Lead training initiatives and the professional growth of store employees.
• Foster a positive, passionate team atmosphere that embraces the company’s performance culture.

Operational Management

• Support the rollout and adherence to company policies and procedures.
• Ensure training aligns with company standards and programs.
• Maintain high levels of customer service consistently.
• Help control inventory by minimizing shortages and inaccuracies, keeping accurate store stock records.
• Ensure the store maintains a clean, safe, and welcoming environment, including upkeep like vacuuming, dusting, and clear walkways, and train the team accordingly.
• Oversee the maintenance and proper functionality of equipment such as computers, vacuum cleaners, ladders, lighting, and audiovisual aids, providing training where necessary.

Merchandise Management

• Take the lead on merchandise displays that reflect the Lammle’s brand image.
• Merchandise store inventory in accordance with promotional campaigns, seasons, and store demographic.
• Support and clearly communicate company promotions.
• Ensure markdowns and transfers are completed accurately and promptly.
• Utilize windows and storefronts effectively to attract customers.
• Train and coach outfitters on product knowledge.
• Enhance and promote the company’s image continuously.
• Contribute to and support overarching strategic initiatives.

Desired Abilities and Skills

• Leadership qualities that inspire, engage, empower, and encourage action within the team.
• Strong interpersonal and communication skills to interact effectively with staff and clientele.
• Customer service and sales focused, with an aptitude for recognizing opportunities and resolving issues.
• Capable of critical thinking, with a proactive and innovative approach.
• Self-driven with a sense of ownership and a positive, can-do attitude.
• Preferred familiarity with western lifestyle and culture.

Qualifications

• Proven experience in retail management is essential.
• Experience and knowledge in tack are considered an advantage.