Junior IT Service Desk Administrator

About the Role and Company

Horizonia seeks a Junior IT Service Desk Administrator who will join a company celebrated for its family-like atmosphere and enduring business collaborations. The organization is committed to delivering IT process enhancements and security-centric services to a diverse international clientele.

Candidate Profile

• Completed technical training in IT (such as Fachinformatiker apprenticeship) or an equivalent qualification.
• Entry to junior-level practical experience in IT support or help desk environments.
• Fluent English communication skills and near-native German proficiency (C2 level).
• Commitment to work fully on-site at the Hallbergmoos location in Bavaria, Germany; remote work is not available for this role.
• Willingness and eligibility to undergo a mandatory security clearance process due to project requirements.

Technical Skills and Knowledge

• Experience with Windows client operating systems and Microsoft Office applications.
• Understanding of Active Directory, basic networking concepts, and IT infrastructure components.
• Capability to analyze, troubleshoot, and document IT issues methodically within a service-focused framework.
• Preferably familiar with IT service management (ITSM) tools, configuration management databases (CMDB), and ITIL principles; ITIL Foundation certification or readiness to acquire it is advantageous.
• Comfortable working within international or culturally diverse organizations.

Responsibilities

• Provide first-contact support addressing user IT questions and incidents.
• Manage tickets by logging, assessing, documenting, and tracking them in the ITSM platform while adhering to predefined service level agreements.
• Tackle and resolve first-level technical problems when possible or escalate to advanced support teams as necessary.
• Maintain accurate CMDB entries and develop knowledge base documentation.
• Support IT asset management tasks including hardware allocation, returns, exchanges, and record keeping.

Employment Conditions and Benefits

• Permanent full-time position with 40 working hours per week and 30 days of paid vacation annually.
• Well-structured onboarding and mentorship programs to facilitate career development.
• Defined pathways for professional advancement towards senior roles.
• Company-provided educational opportunities, including sponsorship for ITSM and ITIL certifications.
• Engagement in a professional and stable workplace environment that emphasizes security in an international context.

Application Process

Candidates who align with these qualifications and are eager to launch their IT careers within a security-critical framework are invited to submit an updated CV in PDF format for consideration.