Junior HR Service Center Representative

Job Overview

This role involves responding to a variety of inquiries related to human resources, including policies, benefit programs, and leave management across multiple communication channels such as phone and email. The position requires assisting both associates and managers in navigating HR systems and accurately documenting conversations within a case management platform.

Key Duties

• Handle inquiries related to HR policies, health and wellness benefits, and absence management through phone calls, emails, and reports.
• Support associates and managers in utilizing HR software and systems.
• Record detailed summaries of interactions and transactions within the case management system.
• Escalate complex issues appropriately and collaborate with relevant parties.
• Ensure compliance with business and governmental regulations, including ERISA and local sick leave laws.
• Leverage internal policies and resource materials to build comprehensive HR knowledge.
• Provide cross-functional support to meet evolving business demands.
• Process HR transactions accurately and timely in the HCM system.
• Lead or assist with special projects as assigned.
• Serve as the main point of contact for HR administrative staff at regional and distribution center levels.
• Manage email inquiries related to HR matters.

Candidate Profile

• Minimum educational qualification: High school diploma or equivalent experience; bachelor's degree is preferred.
• Prior experience of 1-2 years in an HR representative role within a large and dynamic service environment is preferred.
• Ability to handle a high volume of simultaneous phone calls and document conversations efficiently.
• Strong multitasking skills and ability to thrive in fast-paced settings.
• Excellent communication, organizational, and interpersonal abilities with a focus on outstanding customer service and follow-through.
• Maintain confidentiality and adhere to privacy regulations.
• Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Familiarity with HR policies, procedures, and systems.
• Experience managing challenging callers or situations.
• Comfortable working collaboratively within a team and adapting to changing conditions.
• Strong capacity for knowledge retention and independent resource utilization.
• Ability to perform under pressure while maintaining quality standards.