IT Technical Support Engineer

Role Overview

We are seeking a dedicated IT Technical Support Engineer to join our IT department at eXtra (United Electronics Co.) in Al Khobar, Eastern Saudi Arabia. The role involves hands-on maintenance and support of computer hardware, software, networking devices, and collaboration tools to ensure optimal IT infrastructure performance.

Key Responsibilities

• Install, maintain, diagnose, and repair PCs, printers, and other IT peripherals.
• Set up and troubleshoot networking equipment, including cabling, switches, access points, and network printers when required.
• Install and support approved collaboration software tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, and related client software.
• Provide advanced second-level technical support to resolve complex issues efficiently.
• Analyze technical problems, researching creative solutions using vendor resources and internal knowledge.
• Log, prioritize, and track all support requests through the IT ServiceDesk system, adhering to established processes to prevent SLA breaches.
• Perform scheduled preventive maintenance on hardware and software systems diligently.
• Conduct appropriate hardware and software upgrades to maintain systems up-to-date.
• Monitor system reliability and performance, reporting issues promptly.
• Contribute to IT projects as assigned by management.
• Offer support during after-hours and weekends on an occasional basis.

Essential Qualifications and Skills

• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• At least one year of practical experience in IT technical support roles.
• Certification in hardware such as CompTIA A+ or an equivalent qualification is required.
• Proficiency with computer software applications.
• Microsoft Certified Professional (MCP) certification is preferred.
• Interconnecting Cisco Devices (ICND) certification is advantageous.
• Experience working with Microsoft Operating Systems and Microsoft Office Suite.
• Strong skills in LAN and WLAN troubleshooting as well as hardware and software installation and repair.