IT Support Specialist

Job Overview

Abitocorp, a progressive and innovative organisation, is looking for a dedicated IT Support Specialist to join their team remotely, supporting their office in Louisville, Kentucky. This full-time position serves as the primary point of contact for technical support, ensuring smooth operation and stability of IT systems crucial to daily business functions.

Key Responsibilities

• Deliver first and second-tier technical support to both on-site and remote staff, addressing incidents and service requests promptly.
• Diagnose and resolve issues related to hardware, software, operating systems, and network connectivity.
• Install, configure, and maintain desktops, laptops, peripherals, and company-authorized software.
• Administer user accounts, permissions, and access controls within Active Directory and other critical systems.
• Record all support activities, solutions implemented, and procedures in the IT service management platform.
• Assist in IT asset management including tracking inventory and supporting equipment purchases.
• Help create IT documentation, knowledge base entries, and user educational materials.
• Escalate unresolved technical matters to senior IT staff or external vendors as needed.

Qualifications and Experience

Essential:

• Demonstrated experience in IT support or helpdesk roles.
• Proficient knowledge of Microsoft Windows and Microsoft 365 environments.
• Strong analytical, diagnostic, and problem-solving capabilities.
• Excellent communication skills with a focus on customer service.
• Able to work both independently and collaboratively within a team.

Desirable:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Understanding of networking concepts including TCP/IP, DNS, and DHCP.
• Familiarity with IT Service Management frameworks like ITIL.
• Experience supporting Apple macOS devices in business settings.

Compensation and Benefits

• Competitive daily remuneration ranging from $150 to $350 USD based on skills and experience.
• Extensive opportunities for professional development, including training and career progression.
• Work environment that is collaborative, supportive, and fosters innovation.
• Chance to significantly contribute to the growth of a developing organisation.