- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3小时前
- 工作模式
- 在家办公
- 合格
- Candidates who are open to part-time remote work and have a reliable internet connection. Applicants with relevant IT coursework, certifications such as CompTIA A+, or practical support experience are especially suitable.
- 恢复
- 需要申请
职位描述
Role overview
Moderna Core is looking for an entry-level IT Support Analyst to work part time in a remote setup. This position supports internal staff and educational partners by delivering first-line technical help, resolving routine issues, and keeping everyday systems running smoothly.
What you'll do
- Handle incoming help desk requests from users working remotely.
- Identify and fix straightforward technical problems as they arise.
- Support desktop environments and widely used applications.
- Record incidents carefully and keep ticket details up to date.
- Pass more complex issues to senior team members when required.
- Work with colleagues to help maintain dependable access to company platforms and tools.
- Contribute to a stable and positive technology experience for remote users.
Qualifications
- Capability to provide technical and help desk support to users in remote settings.
- Ability to troubleshoot common software, hardware, and network/connectivity concerns.
- Basic familiarity with desktop computers, operating systems, and initial setup/configuration tasks.
- Understanding of core IT concepts and standard user-support practices.
- Clear communication skills for explaining technical matters in simple language.
- Strong organization for managing several tickets, setting priorities, and documenting work accurately.
- Interest in learning new systems and tools, with a growth-oriented mindset suitable for an entry-level role.
- Readiness to work part time remotely, with dependable internet access.
- Helpful background includes relevant study, certifications such as CompTIA A+, or hands-on IT support experience.