- 经验
- 3年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 1周前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
Role overview
BlueRose Technologies is seeking an IT Service Desk Analyst with at least 3 years of experience in IT service desk operations. This role focuses on delivering first-line technical assistance, handling incidents and service requests, and providing strong customer support in a 24x7 environment.
What you'll do
- Deliver technical support and work toward resolving incidents and service requests within agreed SLA timelines.
- Track, investigate, and escalate issues whenever additional action is needed.
- Partner with other teams across the business to speed up issue resolution.
- Keep service records and documentation accurate and up to date while maintaining a high standard of customer service.
What we're looking for
- More than 3 years of hands-on experience in IT service desk work and direct customer support.
- Availability and willingness to work rotating 24x7 shifts.
- Strong verbal and written communication, analytical thinking, and troubleshooting ability.
Preferred background
- Exposure to the Australian public sector.
- Previous experience working in a NOC service desk setting.
Certifications
Helpful certifications include ITIL Foundation, CCNP, JNCIP, CCIE, or Fortinet NSE.