- 经验
- 任何
- 薪水
- INR 250,000 – INR 275,000 / year
- 职位空缺
- 1
- 发布
- 1周前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Open to fresh graduates with excellent English communication skills willing to work onsite during night shifts in Kochi.
- 恢复
- 需要申请
你的工作地点
职位描述
About the Role
Join Sutherland, a global frontrunner in business and digital transformation with over 35 years of expertise, serving prominent brands across multiple industries. We seek enthusiastic fresh graduates to be part of our International Voice Process team in Kochi, providing exceptional customer service in a dynamic BPO environment.
Key Responsibilities
- Professionally handle inbound and outbound customer calls.
- Efficiently address and resolve customer queries and concerns.
- Ensure outstanding customer service to maintain high satisfaction levels.
- Escalate complex issues to relevant departments when necessary.
- Maintain accurate documentation of customer interactions in CRM systems.
- Work collaboratively with internal teams to enable prompt issue resolution.
- Achieve designated quality, productivity, and customer satisfaction objectives.
Qualifications and Eligibility
- Open exclusively to fresh graduates.
- Proficient in written and spoken English communication.
- Availability to work night shifts as required.
- Willingness to work onsite at the Kochi office.
- Strong interpersonal, problem-solving, and customer service aptitude.
Additional Benefits
- Five-day workweek structure.
- Two rotational weekly offs provided.
- Night shift cab transportation provided for employee convenience.
- Opportunity for professional growth within international customer support operations.
Mandatory Registration
Registration is a prerequisite for consideration. Only candidates completing the registration process via the designated portal will be eligible for recruitment.