In Room Dining Order Taker (Saudi National) at Raffles The Red Sea

About Raffles The Red Sea

Located within the Kingdom's innovative Red Sea Project, Raffles & Fairmont Red Sea offers a nature-centric resort experience featuring 361 rooms and eleven unique dining venues. Guests enjoy breathtaking views of the Red Sea and mangroves from overwater restaurants, alongside a spa and proximity to an 18-hole championship golf course, continuing Fairmont's tradition as a renowned golf destination. The resort is a model of sustainable development situated on 200 km of untouched coastline, over 90 pristine islands, dormant volcanoes, diverse marine ecosystems, and significant archaeological sites.

Role Overview

As an In Room Dining Order Taker based in Umluj, Saudi Arabia, you will serve as the key contact for guests placing food and beverage orders to their rooms. This role requires delivering exceptional and personalized customer service aligned with our luxury hospitality standards. Your responsibilities will involve processing orders accurately and efficiently while providing informed menu guidance and ensuring guests have a seamless dining experience.

Key Responsibilities

• Answer incoming in-room dining calls in a prompt and professional manner, offering detailed menu information and personalized recommendations.
• Precisely enter all guest orders into the point-of-sale system, capturing special requests and dietary preferences.
• Ensure timely communication of orders to kitchen and room service teams to maintain smooth service flow.
• Respond politely and knowledgeably to guest inquiries about menu items, pricing, and available service options.
• Accommodate dietary restrictions and special requests while adhering to service quality standards.
• Handle guest complaints and concerns empathetically and professionally, involving management if necessary.
• Keep detailed records of guest orders and preferences to enhance future interactions.
• Adhere to all established food safety, hygiene, and service protocols within the hotel.
• Collaborate with room service personnel to guarantee prompt delivery and guest satisfaction.
• Efficiently multitask during busy periods without compromising service quality or accuracy.

Qualifications and Skills

• Proven experience delivering excellent customer service in hospitality or food service settings.
• Strong verbal communication and interpersonal skills.
• Highly organized with keen attention to detail.
• Competent in using point-of-sale systems and basic computer applications.
• Ability to manage multiple orders simultaneously and remain composed in a fast-paced environment.
• Professional telephone etiquette and courteous communication style.
• Familiarity with fine dining service standards and menu terminology is advantageous.
• Multilingual abilities, especially fluency in Arabic and English, are preferred.
• Problem-solving aptitude and adaptability in handling guest requests.
• Knowledge of dietary restrictions and allergen information is a plus.

Additional Details

• Join Accor, a top global hospitality group with a prestigious collection of luxury brands.
• Contribute to shaping the pre-opening operations of two landmark resorts at a world-class destination.
• Be part of a team committed to delivering unmatched luxury hospitality experiences.
• Enjoy competitive compensation along with potential for professional development.
• Access exceptional discounts across Accor’s worldwide and luxury brand portfolio.