Human Resources Coordinator

Job Overview

The Human Resources Coordinator at The Children’s Museum of Indianapolis manages the core functions of the HR office, ensuring smooth, efficient, and compliant operations. This individual serves as the first contact for employee and volunteer HR inquiries, provides support for policies, onboarding, record maintenance, and helps coordinate wellness and recognition initiatives. They also administer the HR information system and coordinate activities across the HR & Organizational Development division.

Key Responsibilities

• Serve as primary contact for the HR department, responding to walk-in and email inquiries with knowledge of museum HR policies and benefits, and referring specialized issues to appropriate team members.
• Maintain and manage HR data within the HRIS system (UKG), ensuring data accuracy, generating regular and special reports, troubleshooting issues, and performing audits for compliance.
• Keep updated records of organizational structures, job descriptions, evaluations, compensation, and benefits policies in both electronic and physical formats.
• Partner with the HR Director to implement, track, and improve wellness programs including employee assistance, health services, and educational efforts promoting well-being.
• Coordinate new hire and volunteer onboarding tasks such as paperwork, facility orientation, benefits overview, scheduling communication, security access, and record updates.
• Lead the recognition program for staff, volunteers, and interns by creating teams, setting goals, monitoring budgets, tracking outcomes, and gathering feedback.
• Manage the museum’s uniform program by maintaining inventory, overseeing ordering, distribution, cost tracking and reporting in collaboration with various departments.
• Coordinate annual goal-setting and quarterly review processes using the UKG system under direction of the HR Director.
• Ensure compliance with pre-employment procedures like background checks and offer documentation; act as point of contact for employment verification requests.
• Serve as part of the administrative coordinator team for the division, handling administrative tasks such as filing, interdepartmental communication, policy dissemination, credit card reconciliation, and new staff orientation; also serve as safety warden.

Qualifications and Skills

• Minimum of three years experience in administrative support or office management, ideally within Human Resources.
• Proficient in record keeping, compliance, database, and system administration; prior UKG experience preferred.
• Strong customer service skills with ability to handle interruptions and work collaboratively within a team; timely follow-up is essential.
• Excellent verbal and written communication skills capable of explaining complex policies simply.
• Commitment to diversity and inclusion and previous experience working in fast-paced, diverse settings.
• Exceptional attention to detail, organization, and prioritization skills.
• Ability to quickly learn policies, procedures, and benefits to effectively assist staff inquiries.
• Mature, tactful, and diplomatic approach to handling confidential matters.
• Analytical abilities to identify process or system improvements and recommend solutions.
• Flexible in job responsibilities and occasionally work hours.

Physical and Environmental Requirements

• Work primarily indoors with ability to read various documents and computer screens.
• Effective communicator in multiple formats including face-to-face, telephone, and group discussions.
• Able to lift up to 30 pounds and navigate museum facilities with agility and dexterity.
• Required to work at museum site and travel locally via conventional transportation.