Housekeeper

Position Overview

The Housekeeper role involves overseeing housekeeping functions to maintain cleanliness, order, and adherence to quality standards across guest rooms, apartments, and shared spaces.

Key Duties and Responsibilities

• Supervise housekeeping activities ensuring all areas meet cleanliness and organizational requirements.
• Conduct inspections of rooms and facilities before guest arrival and after departure, identify defects or shortages, and arrange for necessary replacements.
• Address guest and tenant feedback with promptness and professionalism, ensuring excellent customer service at all times.
• Manage staffing levels, schedules, supplies, and equipment effectively to maintain smooth daily operations within budget constraints.
• Maintain detailed inventories and records of assets, guest amenities, linens, promotional items, and information on VIP or CIP guests.
• Coordinate inspection processes around guest check-in and check-out and facilitate communication between Front Office, Concierge, Bell Staff, and external vendors.
• Provide training, supervision, and performance evaluations to housekeeping personnel; suggest improvements in operations, procedures, and equipment aligned with established standards.
• Ensure adherence to safety protocols, security measures including key control, compliance with fire and workplace safety regulations, manage vendor coordination, oversee scheduled deep cleaning, and other related responsibilities.

Requirements

• Educational qualification of O-Level or higher.
• At least three years of experience in a supervisory role within hotel housekeeping.
• Strong leadership capabilities along with comprehensive knowledge of housekeeping procedures for guest rooms and public areas.