- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 4小时前
- 工作模式
- 在家办公
- 合格
- Candidates with proven end-user support and helpdesk experience who are comfortable working independently or collaboratively, hold a valid driver’s license, and are willing to travel to customer sites may apply.
- 恢复
- 需要申请
职位描述
Position Summary
The company is looking for a customer-oriented Help Desk Support Specialist to join its team on a full-time basis. The role centers on handling support requests, assisting end users, and preparing hardware along with onboarding kits for new employees. The right candidate will bring hands-on experience with Microsoft Office 365, strong end-user device support knowledge, solid troubleshooting ability, and clear communication skills for working with customers and internal colleagues.
Core Responsibilities
- Track, manage, and close helpdesk cases promptly and professionally.
- Deliver both remote and in-person support to users while diagnosing hardware and software issues.
- Set up, image, and roll out desktops, laptops, thin clients, and connected peripherals.
- Assemble and hand over new hire kits that may include monitors, keyboards, mice, webcams, docks, headsets, and related accessories.
- Keep support records accurate and maintain up-to-date asset inventory documentation.
- Work closely with teammates to provide consistent service and share knowledge across the team.
- Travel occasionally to customer locations to assist with on-site support and installations.
- Communicate effectively with clients and internal staff through both spoken and written channels.
Required Experience and Skills
- Background in end-user support and helpdesk operations.
- Hands-on knowledge of Microsoft Office 365 administration and troubleshooting.
- Good understanding of desktop and laptop hardware, along with peripheral configuration.
- Strong analytical thinking and troubleshooting capability.
- Ability to operate independently as well as within a team environment.
- Strong verbal and written communication skills.
- Valid driver’s license and readiness to travel to customer sites when needed.
Preferred Qualifications
- Exposure to thin client setups.
- Experience using ticketing tools such as ConnectWise.
- Relevant IT certifications such as CompTIA A+ or Microsoft 365 Certified are advantageous.