- 经验
- 10年以上经验
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2周前
- 工作模式
- 在办公室
- 恢复
- 需要申请
你的工作地点
职位描述
Overview
This leadership role is responsible for overseeing all aspects of Retail Operations, including delivery, transformation initiatives, client relationships, and managing the profit and loss (P&L) for the associated processes.
Key Responsibilities
- Manage daily SLAs and critical deliverables, ensuring monthly SLA and KPI targets are met and progressively enhanced.
- Identify, evaluate, and address potential risks, escalate issues as needed, and proactively recommend corrective measures to maintain project progress.
- Plan and allocate resources effectively, ensure compliance with governance standards within the engagement, and fulfill client and business requirements in line with established policies.
- Collaborate and coordinate with clients to resolve engagement-level challenges and address concerns promptly.
Required Skills and Experience
- Extensive experience working in front end retail operations combined with BPO background managing retail clients.
- Strong understanding of retail processes including Category Management, Store Operations, Supply Chain, Merchandising, E-Commerce, Design, and Legal functions.
- Over 10 years of program or project management experience.
- Proven ability to lead large teams handling multiple priorities and provide calm, decisive leadership during unexpected situations.