- 经验
- 2-3岁
- 薪水
- —
- 职位空缺
- 1
- 发布
- 14小时前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Any graduate candidate with 2-3 years experience in hospitality, retail, aviation, cinema, or customer service sectors are eligible to apply.
- 恢复
- 需要申请
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职位描述
About the Role
PVR, a pioneer in multiplex development and the largest cinema exhibition company in India, seeks a Guest Relationship Manager to enhance moviegoers' experience. This role involves managing guest services across multiple cinema functions, ensuring seamless interactions from ticketing to auditorium experience.
Key Responsibilities
- Extend a warm and professional welcome to guests, offering assistance to enhance their visit.
- Ensure smooth customer experience across Box Office, Food & Beverage (F&B), and auditorium areas.
- Provide accurate and timely information about movies, showtimes, special offers, and services available.
- Address guest inquiries, complaints, and feedback promptly and effectively.
- Handle escalated issues with empathy and ensure swift resolution to maintain guest satisfaction and loyalty.
- Collaborate with Box Office, F&B, Housekeeping, and Security teams to coordinate operations, especially during busy hours and special events.
- Provide personalized services to VIP and premium guests, upholding high hospitality standards and protecting the brand’s image.
- Promote membership programs, combo offers, and help increase ticket and F&B sales through effective upselling.
- Adhere strictly to company standard operating procedures (SOPs), hygiene, safety, grooming, and presentation guidelines.
- Document guest feedback and help compile performance and sales reports to support management decisions.
Eligibility
- Any graduate; hotel management or hospitality studies preferred.
- Experience of 2 to 3 years within hospitality, retail, aviation, cinema, or customer service sectors.
Required Skills
- Excellent communication and interpersonal abilities.
- Strong customer service mindset with effective problem-solving skills.
- Presentable appearance paired with a positive, can-do attitude.
- Capability to manage work pressure and adapt to rotational shift schedules.
- Basic proficiency in MS Office applications.
Key Competencies
- Customer-centric approach
- Commitment to service excellence
- Effective teamwork and collaboration
- Conflict resolution skills
- Sales and upselling orientation
Working Conditions
- Rotational shifts including weekends and holidays.
- Dynamic, fast-paced cinema environment.