Front Office Agent

About Sir Hotels

Sir Hotels is a boutique hotel collection established in Amsterdam in 2013, known for authentic experiences and distinctive locations. With several properties across Europe including Amsterdam, Barcelona, Prague, and recently London, the brand offers beautifully designed hotels with outstanding dining and unique guest experiences.

Position Overview

We are looking for a Front Office Agent to join our Sir Devonshire Square location in the City of London. This role involves delivering welcoming, seamless customer service to guests, ensuring comfortable stays from arrival through departure.

Location: Sir Devonshire Square, City of London

Salary: £28200 per annum

Working Hours: Full time, approximately 40 hours weekly with a schedule of 4 shifts on followed by 4 days off.

Key Responsibilities

• Greet guests warmly and create an inviting atmosphere from check-in to check-out.
• Manage front desk operations including check-ins, check-outs, and payment handling.
• Provide local recommendations and respond to guest requests to enhance their stay.
• Handle booking management and communicate with guests via platforms such as Booking.com and Expedia.
• Collaborate with team members to maintain smooth operations during busy periods.

Required Qualifications and Attributes

• Previous experience in customer-facing roles within hospitality or similar service industries.
• Excellent communication skills with strong fluency in spoken and written English.
• Familiarity with booking and front office systems like Opera is advantageous.
• Highly organized, detail-oriented, and dependable.
• Willingness to work flexible shifts including mornings, evenings, weekends, and holidays.

Additional Information

• Up to 3 extra days off annually including birthday, moving day, and a flexible day.
• Access to local gym facilities and a 24/7 Employee Assistance Program.
• Enhanced sick leave benefits, retail discounts, and discounted stays at other Sircle Collection hotels across Europe.
• Paid volunteer day and regular social events to foster team spirit.
• Opportunities for professional growth and learning with career paths within the UK and Europe.
• Recruitment process includes a brief initial call, meeting with Front of House Manager, followed by offer if suitable.
• Applicants must have the legal right to work in the UK; visa sponsorship is not available.

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive workplace. If you require accommodations during the hiring process, please contact the hiring team.