Front of House Team Member

About the Role

Join wagamama as a Front of House Team Member where every day is energized by a passion for great food and excellent customer experiences. In this fast-moving, lively environment, you will be essential in creating a warm and inviting atmosphere from the moment guests arrive until their last bowl is cleared.

Wagamama prides itself on genuine interaction—no scripts, just real conversations—and a team that works closely together.

Key Responsibilities

• Greet guests warmly and make them feel valued throughout their visit.
• Bring the menu to life by sharing your enthusiasm and knowledge.
• Maintain smooth and efficient service flow during busy periods.
• Stay alert and proactive, anticipating guests' needs and managing challenges calmly.
• Pay attention to the details that ensure excellent service quality.
• Contribute positive energy and collaborate well with your teammates.

Candidate Profile

Ideal candidates enjoy engaging with people, have a passion for food, excel in dynamic environments, and show genuine care in their work.

Benefits and Perks

• Receive biweekly salary payments plus a share of tips (100% of tips go to the team, though amounts vary by location and are discretionary from guests).
• Flexible scheduling to accommodate your lifestyle.
• Access to up to 30% of your earnings before payday through Wagestream.
• Enjoy free meals during shifts, with full menu access, and receive 50% off outside working hours.
• A supportive family-friendly policy offering 26 weeks of full pay and 13 weeks of half pay for new parents.
• Uniforms designed by Pangaia, made to suit personal style.
• Opportunities to try new menu items before the public.
• Social events, additional perks, and opportunities for career advancement.
• Comprehensive benefits including pension scheme, holiday pay, training programs, employee discounts, cycle-to-work scheme, discounted gym memberships, and long service awards.

Additional Information

After applying, candidates will receive an immersive assessment via email that should be completed within three days. Wagamama is committed to inclusive hiring and is proud to be a disability confident employer — everyone has a seat at their bench.

Note on Tips: All tips are distributed to the team; however, tips vary by restaurant, depend solely on guest discretion, are not considered wages, and are not guaranteed.