Front Desk Receptionist

About the Role

Join our team as a Front Desk Receptionist at Marysville Comfort Suites, where you will play a pivotal role in delivering exceptional guest experiences. Our all-suite property is dedicated to ensuring guests feel welcomed and valued through friendly and attentive staff.

Key Responsibilities

• Welcome guests at check-in, verify their reservations, and guide them through the check-in process, providing detailed information about hotel amenities and policies.
• Manage guest check-outs by settling bills, providing invoices, and ensuring efficient departures.
• Assign rooms based on guest preferences, room availability, and specific requests, including managing room keys and confirming room readiness.
• Offer guests information about local attractions and services to enhance their stay.
• Address any guest concerns or complaints promptly and professionally to guarantee satisfaction.
• Handle payment processing accurately, including credit card transactions.
• Maintain safety and security by monitoring surveillance systems and adhering to emergency protocols.
• Answer phone calls, manage reservations, and update the booking system to reflect room availability.
• Perform administrative duties such as record keeping and managing guest profiles to support hotel operations.
• Communicate clearly and effectively with guests, staff, and management to ensure smooth information flow.
• Contribute to creating a warm, hospitable atmosphere that makes guests feel comfortable and appreciated.
• Availability to work weekends and evening shifts is required.
• Work an 8-hour shift, either part-time or full-time position, on site.

Additional Information

This role requires a detail-oriented and customer-focused individual capable of managing multiple tasks with professionalism and friendliness in a fast-paced hotel environment.