Front Desk Agent

Job Overview

This position requires working at the physical hotel location to manage guest services effectively in a hospitality setting, with no remote work option. Proficiency in English and a minimum of secondary (high) school education are essential. Candidates should have between one and two years of relevant experience.

Key Duties and Responsibilities

• Handle complaints and claims thoroughly, investigating and resolving them to the guests' satisfaction.
• Register incoming guests and assign rooms systematically ensuring smooth check-in processes.
• Manage group arrivals and departures professionally and efficiently.
• Take care of room reservations including making, changing, and canceling bookings.
• Offer detailed information on hotel amenities and services.
• Provide guests with helpful information about local points of interest.
• Process check-out procedures including billing, receiving payments, and summarizing charges.
• Maintain accurate cash balances and complete necessary financial reports and forms.
• Keep track of room vacancies, reservations, and assignments carefully.
• Adhere strictly to emergency and safety protocols at all times.
• Perform clerical tasks such as faxing, filing, and photocopying as needed.
• Answer incoming telephone calls, relay messages, and manage communications efficiently.
• Provide assistance to guests requiring special accommodations or services.
• Make wakeup calls as requested by customers.
• Carry out light housekeeping and cleaning duties within the front desk area.
• Deliver excellent customer service ensuring guest satisfaction throughout their stay.

Additional Information

The role is based onsite in Medicine Hat, Alberta, Canada, at Comfort Suites Kelowna. It requires a commitment to work at the location and involves various administrative and customer interaction tasks integral to hotel front desk operations.

Required Qualifications and Experience

• Completion of secondary (high) school education.
• Experience ranging from one year up to less than two years in a similar customer-facing role.
• Fluency in English is necessary to perform job functions effectively.