Food & Beverage Assistant

Position Overview

The Ballymascanlon Hotel & Golf Resort, a distinguished four-star establishment set amidst 130 acres of scenic parkland in Dundalk, Ireland, is looking to hire an experienced Food & Beverage Assistant. The historic venue, dating back to 833 A.D., offers a unique setting for hospitality professionals to deliver top-tier service.

Role Summary

The Food & Beverage Assistant will be responsible for delivering friendly, efficient, and professional service to guests across various areas including the restaurant, bar, breakfast, and event spaces. This role emphasizes food and beverage order handling, maintaining cleanliness and presentation, and fostering an outstanding guest experience.

Key Duties and Responsibilities

• Greet and assist guests with warmth and professionalism.
• Accurately take food and beverage orders and ensure prompt delivery.
• Prepare and serve food items, beverages, tea, and coffee following company guidelines.
• Set up and clear tables in dining areas, bars, and function rooms.
• Uphold high standards of cleanliness, hygiene, and personal appearance.
• Provide detailed information regarding menus, including dietary restrictions and allergens.
• Address guest requests and resolve any concerns effectively, escalating them when necessary.
• Operate cash registers, handling cash and card transactions with accuracy.
• Maintain a strong understanding of the food and beverage offerings and assist in up-selling when suitable.
• Collaborate closely with the kitchen, bar, and management teams to ensure seamless service.
• Adhere strictly to food safety, health and safety, licensing, and internal procedures.
• Restock supplies and maintain service zones throughout shifts.
• Offer support to colleagues and other departments during peak times.
• Contribute to achieving excellent guest satisfaction along with departmental goals.

Required Skills and Attributes

• Exceptional customer service and communication abilities.
• A friendly, upbeat, and professional demeanor.
• Capability to perform well in a dynamic, fast-moving environment.
• Strong collaboration skills coupled with meticulous attention to detail.
• Efficient time management and organizational skills.
• Flexibility to work weekends and evenings as required.
• Prior experience in hospitality, restaurants, hotels, or bars is advantageous but not necessarily essential.
• Knowledge of food hygiene standards and health & safety guidelines is preferred.

Employee Benefits

• Opportunities for learning and professional development.
• Refer a Friend incentive program.
• Employee recognition awards.
• Accommodation and food & beverage discounts within Windward Management properties.
• Complimentary parking provided.

Additional Information

• Employment offers are subject to valid work permits and satisfactory references.

About Windward Management

Managed by Windward Management Limited, this hotel group oversees approximately 2,000 rooms across Ireland and Continental Europe. Established in 2007, Windward is a prominent hospitality management company known for operational excellence and innovative solutions to maximize hotel potential. They prioritize delivering exceptional guest experiences and investing in staff development within a supportive and engaging workplace culture.

Company Culture

Windward fosters a positive environment emphasizing respect, teamwork, and a commitment to quality. Employees enjoy professional growth opportunities, an emphasis on work-life balance, inclusive communication, and collective celebration of successes — all within a hospitality-focused career path.