Field Executive

Role Overview

The Field Executive will be responsible for visiting customer locations based on assigned schedules to perform physical verifications related to telecom services. This includes confirming customer identities, addresses, and installation feasibility while ensuring adherence to company and regulatory protocols.

Key Duties

• Carry out physical verification of telecom customer information and supporting documentation at designated sites.
• Confirm the identity of customers and assess feasibility for installation according to established guidelines.
• Maintain positive interactions with customers and channel partners to foster good relationships.
• Inform customers regarding telecom products, services, and necessary documentation.
• Gather geo-tagged photos and submit verification reports via mobile applications, ensuring timely and accurate submission.
• Follow up with customers to collect outstanding documents and resolve any issues identified.
• Collaborate with backend operations, sales, and installation teams to ensure smooth activation of services.
• Submit daily reports of field activities and productivity to supervisors.
• Ensure compliance with company policies, regulatory requirements, and quality standards.

Candidate Profile

• Minimum educational qualification: Completion of 12th grade, Diploma, or any graduate.
• Previous experience in telecom field verification, KYC, collections, sales, or customer service is advantageous; however, candidates with strong communication skills can also apply.
• Good communication and interpersonal skills are essential for professional customer interaction.
• Basic proficiency in smartphone use and familiarity with navigation apps like Google Maps is required.
• Ability to document and report field findings accurately.
• Must be self-motivated with the capacity to meet daily targets.
• Strong problem-solving aptitude and customer management skills.
• Possession of a two-wheeler and valid driving licence is preferred for extensive travel within assigned regions.
• Knowledge of MS Office and mobile reporting tools is necessary.

Performance Metrics

• Daily field visit count.
• Verification accuracy and quality standards.
• Timely submission of verification reports.
• Customer satisfaction and effective issue resolution.
• Adherence to documentation and process compliance.
• Achievement of daily productivity goals.

Compensation and Benefits

• Fixed monthly salary ranging from 16000 to 25000 INR.
• Provision of travel allowance or fuel reimbursement as applicable.
• Performance-based incentives contingent on productivity and quality levels.