Executive - Call Centre

About Centre for Sight

Established in 1996 by Prof. Dr. Mahipal S. Sachdev, Centre for Sight is dedicated to eliminating preventable blindness in India by providing exceptional eye care services. Leveraging advanced technology and a team of over 350 elite doctors from leading institutions, it has become a pioneer in eye healthcare. The organization operates more than 85 centers nationwide to ensure accessibility to high-quality eye health services.

Role & Responsibilities

• Handle incoming calls efficiently and professionally.
• Create and manage purchase orders accurately.
• Respond promptly to customer inquiries and concerns.
• Promote and sell products and place customer orders.
• Upsell applicable products and services to customers.
• Redirect calls to relevant staff members as needed.
• Maintain and clear daily email logs.
• Investigate, research, and resolve customer issues promptly.
• Complete detailed call logs and reports for tracking.
• Input order details accurately into the system.
• Research and resolve billing and payment discrepancies.
• Authorize and process refunds for customers when appropriate.
• Communicate call trends and insights to supervisors.
• Suggest improvements to processes for enhanced efficiency.

Eligibility

Applicants should hold a minimum qualification of any graduation.