Doorman

About the Company

The prestigious Rixos Gulf Hotel Doha offers an unparalleled luxurious lifestyle with warm hospitality, vibrant entertainment, and all-inclusive food and beverage experiences. The hotel features 378 elegantly furnished guest rooms with exquisite bedding and an opulent ambiance. We invite motivated individuals to join our energetic team as a Doorman and advance their careers.

Role Description

• Welcome guests by opening the main hotel entrance doors, ensuring every visitor is greeted warmly upon arrival and departure, guiding them to their destinations.
• Manage guests' luggage during arrival, stay, departure, and while in storage, guaranteeing secure handling and safety.
• Ensure all luggage is tagged properly with baggage claim labels.
• Park vehicles for guests and visitors in designated hotel parking spaces.
• Address guest complaints and requests promptly by coordinating with relevant departments for swift resolution.
• Distribute guest room key cards, maintaining strict control to safeguard guest security.
• Immediately report any unusual incidents or guest requests to the Concierge desk.
• Adhere to hotel accident prevention policies at all times.
• Maintain cleanliness, safety, and hygiene at the Concierge Desk area.
• Stay informed about current hotel status including occupancy, events, VIP arrivals, and group activities.
• Provide courteous and friendly service, responding promptly to guest inquiries and needs.
• Communicate shift information accurately to ensure smooth handovers.
• Maintain ongoing contact with guests to effectively manage and resolve any issues or complaints.
• Keep the Logbook updated with relevant information regularly.
• Present a smart appearance and maintain a cheerful and friendly demeanor constantly.
• Oversee daily operations to support smooth functionality.
• Assist guests with their luggage as needed.
• Submit regular updates and reports to Assistant Front Office Manager or Front Office Manager.
• Be knowledgeable about fire safety and first aid procedures.
• Handle guest complaints professionally and report them to the management.
• Stay updated with daily hotel highlights and information ('Talk of the Walk').
• Maintain excellent grooming standards at all times.
• Participate in scheduled training sessions to enhance skills.
• Collaborate respectfully with team members and other departments.
• Maintain awareness of daily hotel activities and have a comprehensive understanding of all hotel facilities.

Qualifications

• Outgoing personality with a positive attitude.
• Neat, polished, and professional appearance.
• Proficient communication skills in English.
• High school diploma or its equivalent.
• Physical ability to stand for long durations and lift heavy luggage.

Additional Information

Working under the supervision of the Concierge or Chief Concierge, the Doorman adheres to Rixos Hotel The Palm policies and procedures to deliver efficient, courteous, and personalized service while utilizing up-selling techniques. A strong sense of teamwork is essential to ensure guests have a satisfying experience that encourages their return.