Director, Solutions Consultants

About the Company

Sprinklr offers an AI-driven unified customer experience management platform (Unified-CXM) that enables brands to provide extraordinary customer interactions across all touchpoints. By integrating human insight with AI's efficiency, Sprinklr supports brands in building trust and loyalty through personalized, seamless, and effective engagements. Its platform encompasses social media management, marketing, advertising, customer feedback, and omnichannel contact centers, used by over 1,900 enterprises including 60% of the Fortune 100.

Role Overview

The Director of Solutions Consulting for the CEUR & NEUR Divisions will lead a team of Solutions Consultants, coaching them on sales opportunities, serving as the solutions sponsor for key accounts, and fostering team growth and recruitment. This role involves acting as the primary point of contact for the team, managing training and development, providing ongoing feedback, and supporting goal-setting exercises. The director will also ensure the team is updated on industry-specific use cases and product improvements as the platform evolves.

Key Responsibilities

• Lead, mentor, and expand a team of Solutions Consultants with expertise across Contact Center, Marketing, Advertising, Social, Insights, and AI.
• Effectively allocate Solutions Consultant resources in coordination with Divisional leadership and sales teams, prioritizing sales initiatives and deal assignments.
• Manage training programs to enhance delivery of value propositions, product demonstrations, and responses to RFPs.
• Initiate projects aimed at enhancing team skills and organizational efficiency.
• Collaborate cross-functionally on product-market fit, pricing strategies, GTM sales initiatives, mergers and acquisitions, and more.
• Lead and facilitate design thinking workshops to promote human-centric design principles and intuitive solutions.
• Offer strategic guidance to sales and business leaders on product positioning and sales approaches.
• Provide thought leadership driving innovation, quality, continuous improvement, and technical direction.

Desired Qualifications and Experience

• Over 10 years of experience in enterprise-scale presales or solutions consulting roles.
• At least 5 years managing presales teams.
• Proven track record in customer-facing positions within enterprise SaaS environments.
• Strong leadership capabilities with experience developing high-performing teams.
• Expertise facilitating human-centered design workshops to create customer-focused solutions.
• Solid understanding of customer experience principles and practices.
• Experience designing complex systems and knowledge of enterprise marketing strategies and industry best practices.
• Excellent communication, presentation, and writing skills to effectively engage customers and teams.

Company Culture and Commitment

Founded in 2009, Sprinklr focuses on unifying fragmented organizational teams, tools, and data to enable deeper customer connections. The company’s mission includes leading the emerging Unified-CXM software category, empowering companies to deliver next-generation customer journeys, and fostering a culture emphasizing customer obsession, trust, teamwork, and accountability.

Sprinklr offers extensive employee benefits to support well-being, including voluntary healthcare coverage, paid time off, and mentoring programs aimed at purposeful growth. The company is committed to diversity, equity, and inclusion, ensuring employees feel respected and valued in a collaborative workplace. Equal employment opportunity is upheld regardless of race, gender, disability, or other protected characteristics. Reasonable accommodations are provided upon request during hiring, and vigilance against recruitment scams is emphasized.