Digital Business Partner

About the Opportunity

Hamad International Airport in Doha, Qatar is seeking three Digital Business Partners to serve as the primary interface between the airport's IT department and key business units including Airport Operations Control Centre, Facilities Management, and Customer Experience. These professionals will strategically connect technological initiatives with broader business objectives, cultivate robust partnerships, drive maximal value from IT investments, and help shape business services demand.

Key Responsibilities

• Translate business demands, opportunities, constraints, and risks into structured requirements and prioritize them to support effective governance, portfolio planning, and sound investment decisions.
• Maintain deep knowledge of the assigned business domain through continuous engagement, enabling delivery of relevant digital advice and recommendations.
• Spot and advocate for innovation, digital transformation, and data-driven improvements to boost service quality, operational effectiveness, resilience, and customer satisfaction.
• Collaborate on the development and upkeep of technology and capability plans, strategies, and roadmaps, ensuring alignment between digital initiatives and operational and strategic goals.
• Play an active role in shaping business requirements for AI product development related to the assigned domain.
• Resolve conflicting priorities and stakeholder expectations through clear communication, escalation, and negotiation for balanced decisions and ongoing alignment between business and IT teams.
• Facilitate regular service reviews and stakeholder engagements to enhance service performance, satisfaction, and action closure.
• Contribute to demand planning, annual budgeting, and supplier interactions by analyzing portfolios and engaging stakeholders for effective prioritization and delivery.
• Identify and monitor continuous service improvement opportunities and business value outcomes through performance and benefit tracking.

Candidate Qualifications

• Minimum of 7 years of relevant job experience with a High School, Vocational, or Diploma qualification, or 6 years with a Bachelor's Degree or equivalent.
• Mandatory prior experience in airport operations.
• Proven background in IT business partnering, service delivery, demand management, business analysis, project delivery, or similar digital/technology environments.
• Professional proficiency in English is required.
• Experience supporting projects, service enhancements, change initiatives, or digital transformation activities within structured delivery and governance frameworks.
• Good understanding of change management, process improvement, and leveraging digital tools and data to enhance service effectiveness and business results.
• Familiarity with IT service management principles, lifecycle processes, and performance measurement, preferably aligned with established good practice frameworks.