- 经验
- 1年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3周前
- 工作模式
- 在办公室
- 学历
- Bachelor's degree in a technical field such as Computer Science or Information Technology
- 合格
- Applicants should have a technical degree or equivalent hands-on experience, along with at least 1 year in technical support. Candidates with background in software or FinTech support and strong English communication skills are preferred; Arabic ability is an advantage.
- 恢复
- 需要申请
你的工作地点
职位描述
About SiFi
SiFi is a corporate expense management solution built to give accounting teams better visibility and tighter control over company spending. It helps businesses issue cards with customized spending limits so money is used only for authorized purchases.
About the Role
As a Customer Support Specialist, you will assist SiFi customers with product and technical questions, help them overcome issues, and ensure they can make effective use of the platform and related services. The role calls for strong technical understanding, analytical thinking, and clear communication.
Key Responsibilities
- Handle customer questions about product features and technical issues across phone, email, and chat.
- Investigate and fix technical problems connected to SiFi’s platform and services.
- Walk customers through feature usage and common troubleshooting steps in a clear, practical way.
- Record customer conversations, resolutions, and technical notes accurately in the CRM and support knowledge base.
- Pass complex issues to engineering or product teams when deeper investigation is required.
- Check back with customers to confirm their issues are fully resolved and they are satisfied with the outcome.
- Help develop, update, and improve support articles and internal documentation.
- Spot recurring issues, share observations with the product team, and help improve the product experience.
- Keep current with product changes, releases, and technical details.
- Deliver courteous, professional, and high-quality customer service at all times.
Requirements
- A bachelor’s degree in a technical discipline such as Computer Science or Information Technology, or an equivalent level of practical experience.
- At least 1 year of experience in a technical support position, ideally within software or FinTech.
- Strong analytical ability and a problem-solving mindset.
- Excellent spoken and written communication skills in English; Arabic is preferred.
- Comfort working through software and web application troubleshooting.
- Basic knowledge of networking fundamentals.