Customer Success Specialist

About the Team

The Customer Success Team at the In-Store division is fundamental to our clients' success. We are a diverse, international group committed to helping customers achieve their business goals through innovative problem-solving, analytical insights, and thorough product expertise, always prioritizing the customer's needs. Our team embodies empathy, curiosity, action, strategic thinking, and approachability, driven by a passion for our In-Store mission.

About the Role

We are seeking a Customer Success Specialist dedicated to ensuring long-term success for our clients by offering comprehensive support across their entire journey, including deployment, training, and usage of our platform. This critical position focuses on client retention, demonstrating return on investment, and managing proactive communication to maintain healthy accounts. Your contributions will directly influence platform adoption, engagement levels, and customer retention.

Key Responsibilities

• Oversee a portfolio of accounts to promote strong customer health and engagement, meeting retention revenue goals and identifying upsell prospects for the account development team.
• Create detailed success plans to fulfill client objectives and cultivate trusted partnerships with key contacts and executives by leveraging our product and service offerings.
• Maintain accurate data records to monitor essential metrics such as ROI, analyze findings, and suggest optimization strategies to maximize revenue and business value.
• Develop deep expertise in our In-Store platform to provide both technical guidance and business solutions that assist clients in maximizing their investment.
• Collaborate effectively with various departments across the In-Store division to ensure delivery of high-quality products and services that meet client needs.

Candidate Profile

• Minimum of two years’ experience in Customer Success, Account Management, or the Hospitality sector, with strong verbal and written communication skills.
• Proven capability to communicate, present, and influence stakeholders at all organizational levels, including executives and C-suite leaders.
• Experience designing and implementing internal communication processes, managing multiple projects with keen attention to detail.
• A passion for supporting customer achievements accompanied by a genuine interest in understanding and resolving business challenges.
• Ability to thrive in collaborative, cross-functional team environments while maintaining focus on customer-centric results.

About SevenRooms

Founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, SevenRooms began as a solution addressing the lack of guest data in hospitality management systems. This mission evolved into a comprehensive platform serving merchants globally with top-tier marketing, operational, and guest experience tools, deeply integrated with a market-leading CRM.

In 2025, DoorDash acquired SevenRooms to bolster its in-store strategy and enhance merchant-focused services, combining DoorDash’s extensive scale and innovation with SevenRooms’ in-store technology. This partnership supports hospitality businesses across all channels—from discovery and delivery to on-site dining—reinforcing commitment to local businesses and enriching customer connections through advanced technology.