Customer Success Representative

About the Opportunity

Join eShepherd and grow your career with one of New Zealand’s well-regarded technology companies, working on a fast-moving innovation in agriculture. Supported by Gallagher’s strong global name and long-term stability, the business is expanding quickly, giving you room to learn, take ownership, and contribute meaningfully as the company scales.

You will work closely with enthusiastic teammates and directly with farmers, helping customers achieve strong outcomes from advanced virtual fencing technology. This fixed-term opportunity runs for 12 months and could be a valuable entry point into a much larger career path as the organisation continues to grow.

What Success Looks Like

People who thrive in this role are naturally curious, action-oriented, and motivated by helping customers get results. They create trusted relationships, approach challenges with practical thinking, and turn technical products into real business value for farmers.

Strong performers collaborate well, look for smarter ways to work, and enjoy seeing customers adopt new technology with confidence.

Role Overview

In this 12-month fixed-term position, you will manage a portfolio of New Zealand customers and help them get maximum value from the eShepherd platform. Your focus will be on customer retention, adoption, and long-term success.

You will be based mainly in the office, or work remotely if you are outside Hamilton, and you will connect with customers through calls, video meetings, and digital platforms. The role also involves helping build scalable customer success processes and working closely with Sales and Product teams to improve outcomes.

Key Responsibilities

• Guide new customers through onboarding with customised training and supporting resources.
• Deliver responsive, hands-on support to users with different levels of technical confidence.
• Track platform usage and step in early when obstacles may affect adoption or success.
• Handle important customer accounts while strengthening loyalty and advocacy.
• Spot opportunities for upselling and cross-selling, and monitor performance metrics.
• Pass customer feedback to internal teams to improve product and process design.
• Create and maintain documentation that helps standardise and scale customer success practices.

What You Need

You should be able to earn trust with farmers and industry contacts by combining technical confidence, practical agriculture knowledge, and a genuine customer-first approach. The role suits someone who enjoys solving problems, explaining complex ideas clearly, and helping customers get real value from the tools they use.

You will need to be comfortable working independently while staying closely connected to the wider team in a fast-paced, growth-oriented environment. Practical farming experience and a solid understanding of the agricultural sector are essential.

Required Experience and Skills

• Background in customer success, account management, or customer support within agriculture, AgTech, or a similar rural industry.
• Strong technical ability, including the capacity to learn, troubleshoot, and support both software and hardware used in farm operations.
• Excellent communication and relationship-building skills with the credibility to speak confidently with farmers and stakeholders.
• A strong customer focus and a genuine interest in achieving positive outcomes for farmers.
• A self-driven, proactive working style with the ability to operate autonomously and also contribute well in a team.
• Experience with CRM tools and using customer data to manage accounts and increase value.

Nice-to-Have Background

You do not need to meet every requirement. If you have strong farming roots and experience in a customer-facing, support, or account management role, your background could still be a strong fit. This is an opportunity to combine agricultural knowledge with a passion for helping customers succeed and to make a direct impact for farmers.

Location

This role can be based at the Hamilton headquarters on Kahikatea Drive or performed remotely anywhere within New Zealand.

Benefits

• Competitive pay with performance-linked incentives.
• The energy and opportunities of a fast-growing business, supported by Gallagher’s stability.
• Real career growth opportunities as the company expands internationally.
• Access to the tools, technology, and support needed to perform at your best.
• A collaborative, practical team culture that values initiative and problem-solving.
• KiwiSaver contributions.
• Boost App membership with retailer discounts across New Zealand.
• Life and disability insurance.
• Employee assistance programme and wellbeing support.
• Free on-site parking, a subsidised café, and convenient lunch options at the Hamilton office.

Additional Information

Applications will be assessed as they are received, and the employer may appoint someone before the closing date. Early applications are encouraged.

The product being supported is eShepherd Virtual Fencing.